Luka Špiljarić Email and Phone Number
Luka Špiljarić personal email
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Luka Špiljarić is a Service Delivery Manager at Ericsson Nikola Tesla at Ericsson Nikola Tesla. They possess expertise in telecommunications, ip, integration, voip, networking and 49 more skills. They is proficient in German, Spanish, Russian and English. Colleagues describe them as "I had pleasure to work with Luka for a number of years now. Working in capacity of SDM for our business, he proven time and time again, that we are dealing with professional with excellent social skills which makes collaboration with him a breeze. There is no problem, of whatever magnitude, that he will not tackle in relaxed and efficient manner, and to satisfaction of his customers. Also, what is very easy to notice, is his expertise in technical matters, which, coupled with his… Show more" and "Luka is the type of person that gets things done. He is an excellent experienced IT and business man, with deep know how in high tech market."
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Innovation ManagerEricsson Nikola Tesla Jan 2016 - PresentZagreb, Croatia- Leading overall innovation process for sales and business support innovation circle and team of innovation drivers- Responsibilities include activities from idea provocation, over coaching innovators to casing and selling ideas
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Service Delivery ManagerEricsson Nikola Tesla Jan 2014 - Present- Responsible for financial and commercial delivery performance of customer network support services and field maintenance managed services- Responsibilities and accomplishments include contract management and delivery fulfilment, cost, time and process efficiency of service support, customer satisfaction and relationship management, forecasting, managing subcontractors, project management, etc. -
Innovation DriverEricsson Nikola Tesla Jan 2015 - Jan 2016
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Customer Network Support EngineerEricsson Nikola Tesla Jul 2011 - Dec 2015Zagreb- End-to-end responsible for customer support of IMS and related IP network nodes- Increased SLA delivery performance to 100%
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Manager Transport & Ip SolutionsEricsson Oct 2020 - PresentLeading department responsible for presales and design of solutions in the area of IP networks, Microwave and Transmission, and IP design of Cloud, Core and RAN solutions
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Customer Project ManagerEricsson Jun 2014 - Present− Managing delivery projects or tender activities - Successfully completed number of projects with no service impact and savings in budget and time
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Strategy And Marketing ConsultantDizzconcept Feb 2007 - PresentZagreb- Increased company's marketing awareness and developed various strategic marketing plans- Analysed and defined company’s strategic options and structure organization- Involved in the development of sales department and partnership development for foreign markets- Run crowdfunding campaign – campaign building, online marketing - website SEO, setting up analytics, promotion, content marketing, etc. -
Senior Ip Multimedia Systems SpecialistVipnet D.O.O. Apr 2007 - Jun 2011Zagreb- Services responsible person for Softswitch and IMS systems for TAG companies- Increased service availability to over 99,9%, service quality and overall customer satisfaction- Launched new services and systems – IP Centrex, IMS, Presence, etc. - Highly involved in the development of business procedures, processes and contracts -
Ip Network SpecialistVipnet Jan 2006 - Apr 2007- Development and implementation of new technologies in IP network according to the market demands- Designed, implemented and supported different technical solutions for business customers
Luka Špiljarić Skills
Luka Špiljarić Education Details
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Master Of Business Administration - Mba -
Business Administration And Management, General
Frequently Asked Questions about Luka Špiljarić
What company does Luka Špiljarić work for?
Luka Špiljarić works for Ericsson Nikola Tesla
What is Luka Špiljarić's role at the current company?
Luka Špiljarić's current role is Service Delivery Manager at Ericsson Nikola Tesla.
What is Luka Špiljarić's email address?
Luka Špiljarić's email address is lu****@****ail.com
What schools did Luka Špiljarić attend?
Luka Špiljarić attended University Of Gloucestershire, Fer, Faculty Of Economics & Business Zagreb.
What skills is Luka Špiljarić known for?
Luka Špiljarić has skills like Telecommunications, Ip, Integration, Voip, Networking, Strategy, Service Delivery, Sip, Strategic Planning, Business Planning, Project Management, Network Design.
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