As the Service Delivery Manager, you will be responsible for not only after sales, repairs and day to day operations, but you will also be responsible for the daily, weekly and monthly procedures and systems introduced to ensure the smooth operations of day-to-day activities. These procedures and their systems are to be implemented and managed by you and your team.• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company.• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity.• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution.• Attend and arrange weekly meetings with departments and discuss each department's targets and progress.• Advising on possible marketing campaigns and making sure that the marketing team is kept up to date on the newest trends.• Inspect and improve technical job cards and reports.• Control and report on site visits and follow up on submission of relevant documentation.• Compile new processes and procedures and maintaining flow charts.• Improve operational management systems, processes, and best practices.

• Overseeing daily operations and project administration with meticulous attention to detail• Supervising, coaching, training, motivating and mentoring personnel, setting clear goals and expectations, providing relevant feedback and discipline as required• Establishing, implementing and overseeing effective systems, processes and controls• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders, resolving complaints and enquiries• Building sales relationships with off- and on contract end users• Managing the preparation and submission of contract increase applications• Ensuring all contracts run at a profit with accurate forward costing• Data entry and database management, maintaining meticulous records• Reading and interpreting technical documentation• Managing daily RFQ and quotations• Preparing tenders and ensuring timely submission• Ensuring purchase orders received from customers are processed timeously and correctly• Maintaining and expanding on financial reporting for the Contracts Department• Providing weekly high-level reporting to management team • Monthly reporting to senior management on forward contract pricing and contract performance• Producing various reports, presentations, analyses, correspondence and other documentation • Performing as a strong leader of a cohesive team with strict enforcement of health, safety and statutory regulations, quality standards, governance processes and compliance requirements• Managing staff effectively, to ensure customer growth, brand awareness and operational excellence

• Overseeing, planning and ensuring continual production • Ensuring planning is accurate according to required stock and client requirements • Managing workshop staff • Ensuring machines are inspected and serviced regularly, and working effectively • Working with Quality Control to ensure compliance with ISO standards • Analysing factory production data and devising improvement strategies as necessary • Creating production data reports and presenting to directors

• Responsible for the management, delivery, analysis, inventory, reporting and action plans for Technical Services, Spare Parts, AOP and Operations • Inventory control• Overseeing logistics, delivery, statistics and management functions• Leading, training, supporting, motivating and managing staff • Performing as a strong leader of a cohesive team with strict enforcement of health, safety, environment and statutory regulations, quality standards, governance processes and compliance requirements• Customer service and escalation management • Managing service contracts and installations• Assisting the service manager in negotiations with customers including gathering supporting documentation and conducting research • Developing initiatives to increase sales and improve margins on service products

• Overseeing Service Centre operations with exemplary customer service and liaison• 16.2 appointment (HSE) for the Service Centre, ensuring certification for ISO 9001, 14001 and 45001• Implementing guidelines, developing and defining functional specific policies, processes and methods from a commercial and a technical perspective• Responsible for profit and loss• Implementing corporate standards and guidelines • Maintaining and improving NPS score • Training and mentoring personnel• Enhancing relationships between vendor and supply chain to maintain quality and availability of product