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Wrocław, Dolnośląskie, Poland

Provided assistance to end-users to troubleshoot and resolve technical issues with hardware, software, and systems.Utilized knowledge bases, documentation, and personal expertise to troubleshoot technical issues, following established procedures and best practices.Created, updated, and prioritized tickets in the help desk ticketing system (SNOW) to track.

Labeled and annotated large volumes of data for machine learning algorithms at Alexa, ensuring high-quality training data sets for natural language processing and speech recognition models.Conducted a comprehensive assessment of the linguistic accuracy exhibited in the interactions between the model and the customer.

Wrocław, Woj. Dolnośląskie, Polska

Resolved customer issues and inquiries through active monitoring of comments and direct messages on Facebook.Leveraged written and verbal communication skills in Italian to engage with community members and address their needs.Translated and localized commercial content, including advertisements, promotional materials, into Italian.

Bierutów, Woj. Dolnośląskie, Polska

Provided guidance and assistance to customers.Thrived in a collaborative team environment, managing store operations, inventory and merchandising.Developed comprehensive knowledge of building materials.