Lukasz Czekajewski
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Lukasz Czekajewski Email & Phone Number

Retail Lending Department Director at mBank S.A. at mBank S.A.
Location: Lodz Metropolitan Area, Poland, Poland 9 work roles 1 school
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Current company
mBank S.A.
Role
Retail Lending Department Director at mBank S.A.
Location
Lodz Metropolitan Area, Poland, Poland
Company size
4537 employees

Who is Lukasz Czekajewski? Overview

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Quick answer

Lukasz Czekajewski is listed as Retail Lending Department Director at mBank S.A. at mBank S.A., a company with 4537 employees, based in Lodz Metropolitan Area, Poland, Poland. AeroLeads shows a matched LinkedIn profile for Lukasz Czekajewski.

Lukasz Czekajewski previously worked as Retail Lending Department Director at Mbank S.A. and Direct Customer Engagement Department Director at Mbank S.A.. Lukasz Czekajewski holds Magister (Mgr), Applied Mathematics from Technical University Of Lodz.

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Email format at mBank S.A.

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mBank S.A.

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Profile bio

About Lukasz Czekajewski

Over 15 years of experience in banking sector and over 10 years on managerial positions responsible for Sales results, Customer Experience and Business strategy.Keenly interested in digitalisation, robotisation and AI. A team-oriented manager fostering engaged teams and a shared vision

Listed skills include Bankowość, Microsoft Office, Zarządzanie Projektem, Zarządzanie, and 8 others.

Current workplace

Lukasz Czekajewski's current company

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mBank S.A.
Mbank S.A.
Retail Lending Department Director at mBank S.A.
warsaw, mazowieckie, poland
Website
mbank.pl
Employees
4537
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9 roles

Lukasz Czekajewski work experience

A career timeline built from the work history available for this profile.

Retail Lending Department Director

Current
Mbank S.A.

Poland

Oct 2024 - Present

Direct Customer Engagement Department Director

Mbank S.A.

Lodz, Lodz District, Poland

  • managing human assisted digital channels (voice, chat, video, social media - over 1000 emploees)
  • delivering excellence customer experience
  • financial planning, budgeting and managing P&L ratio (one of the biggest department on the bank)
Aug 2019 - Oct 2024

Direct Customer Engagement Department Vice Director

Mbank S.A.

Lodz, Lodz District, Poland

  • creating and developing direct customer engagement strategy
  • constructing holistic vision of direct channels ( chat, voice, video, e-mail, social media (12M contacts yearly))
  • creating and implementating AI solutions
  • designing customer centric solutions (Design Thinking moderator) | WOW Effect
  • sales and business planning
  • supporting all sales and omnichannel activities within the company
Oct 2018 - Aug 2019

Head Of Direct Channels Strategy Division | Business Strategy | Customer Experience | Sales |

Mbank S.A.

Lodz, Lodz District, Poland

  • creating and developing new omnichanell procesess
  • constructing strategic vision of direct channels sales and service ( voice, chat, video, e-mail, social media(12M contacts yearly))
  • creating and implementation AI solutions
  • sales planning
  • supporting all sales activities within the company
  • designing customer centric solutions (Design Thinking moderator)
Aug 2017 - Aug 2019

Telesales Communications And Customer Experience Manager

Mbank S.A.

Lodz, Lodz District, Poland

  • creating customer centric strategy of comunications with customers
  • creating design thinking processes
  • developing "WOW effect" initiatives
  • design of training processes and strategies
  • new training technologies and tools
  • Innovative training approaches and solutions
Jul 2016 - Jul 2017

Operational Sales Manager

Mbank S.A.

Lodz, Lodz District, Poland

  • conducting a new Contact Center Strategy
  • organizing direct marketing telesales campaigns
  • leading uniq customer-activization project
  • co-operating with external vendors
  • financial planning and creating motivating sales programs
  • supporting all sales activities within the company
Apr 2014 - Jun 2016

Motor Insurance Telesales Manager

Mbank S.A.

Lodz, Lodz District, Poland

  • own startup co-operating with mBank S.A
  • creating motor insurance telesales strategy
  • developing innovative sales processes
  • delivering over 30% share in total sales of mBank
  • conducting coaching processes
  • achieving sales goals
Aug 2012 - Mar 2014

Contact Center Supervisor

Mbank S.A.

Lodz, Lodz District, Poland

  • implementing outbound sales campaigns
  • managing of telesales teams
  • motivating sales expert consultants
  • delivering very good quality, sales and service results
Jun 2010 - Jul 2012

Contact Center Specialist

Mbank S.A.

Lodz, Lodz District, Poland

  • active selling of banking products
  • meet Customer Service targets in terms of quality and sales results
May 2009 - May 2010
Team & coworkers

Colleagues at mBank S.A.

Other employees you can reach at mbank.pl. View company contacts for 4537 employees →

DC Danyila Chesnokova Danyila Chesnokova Colleague at Mbank S.A.Warsaw, Mazowieckie, Poland, Poland View → TS Tamara Sosińska Tamara Sosińska Colleague at Mbank S.A.Warsaw, Mazowieckie, Poland, Poland View → LM Leszek Marczyk Leszek Marczyk Colleague at Mbank S.A.Gmina Ryńsk, Kujawsko-pomorskie, Poland, Poland View → KW Katarzyna Wilk Katarzyna Wilk Colleague at Mbank S.A.Buski, Świętokrzyskie, Poland, Poland View → PR Piotr Rasała Piotr Rasała Colleague at Mbank S.A.Warsaw, Mazowieckie, Poland, Poland View → JZ Joanna Zawadka Joanna Zawadka Colleague at Mbank S.A.Poland, Poland View → SL Sasha L. Sasha L. Colleague at Mbank S.A.Czechia, Czech Republic View → AS Arogya Sy Arogya Sy Colleague at Mbank S.A.Palakkad, Kerala, India, India View → SS Sylwia Stańczyk Sylwia Stańczyk Colleague at Mbank S.A.Łódź, Łódzkie, Poland, Poland View → AS Agnieszka Soja Agnieszka Soja Colleague at Mbank S.A.Łódź, Łódzkie, Poland, Poland View →
1 education record

Lukasz Czekajewski education

  • Technical University Of Lodz
    Technical University Of Lodz
    Applied Mathematics
FAQ

Frequently asked questions about Lukasz Czekajewski

Quick answers generated from the profile data available on this page.

What company does Lukasz Czekajewski work for?

Lukasz Czekajewski works for mBank S.A..

What is Lukasz Czekajewski's role at mBank S.A.?

Lukasz Czekajewski is listed as Retail Lending Department Director at mBank S.A. at mBank S.A..

Where is Lukasz Czekajewski based?

Lukasz Czekajewski is based in Lodz Metropolitan Area, Poland, Poland while working with mBank S.A..

What companies has Lukasz Czekajewski worked for?

Lukasz Czekajewski has worked for Mbank S.A..

Who are Lukasz Czekajewski's colleagues at mBank S.A.?

Lukasz Czekajewski's colleagues at mBank S.A. include Danyila Chesnokova, Tamara Sosińska, Leszek Marczyk, Katarzyna Wilk, and Piotr Rasała.

How can I contact Lukasz Czekajewski?

You can use AeroLeads to view verified contact signals for Lukasz Czekajewski at mBank S.A., including work email, phone, and LinkedIn data when available.

What schools did Lukasz Czekajewski attend?

Lukasz Czekajewski holds Magister (Mgr), Applied Mathematics from Technical University Of Lodz.

What skills is Lukasz Czekajewski known for?

Lukasz Czekajewski is listed with skills including Bankowość, Microsoft Office, Zarządzanie Projektem, Zarządzanie, Strategia, Microsoft Excel, Design Thinking, and Bankowość Detaliczna.

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