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Kraków, Woj. Małopolskie, Polska

• manage the operational project in the field of outbound and inbound campagnies in the call center
• supervise the structure of managers and consultants scattered throughout Europe, remote project. The team is characterized by a low turnover rate
• co-create and implement the company's strategy for customer acquisition and retention. My team stands out for its high conversion rate and high quality customer service
• strategically manage the department by implementing effective methods of achieving goals. I achieve this through the development of the subordinate team as well as through activities such as developing systems and.
• optimize operational activities in the area of customer service. I cooperate with the marketing department in the implementation of marketing campaigns and the appropriate use of subordinate resources
• implement new contact center solutions in cooperation with the technical department

Warszawa, Woj. Mazowieckie, Polska

• I managed sales projects in the customer service department, directly coordinating the work of several team leaders and 100+ consultants in two localization
• I cooperated with an external client in the implementation of campaigns and supervision of project profitability
• I undertook optimization activities in the area of sales and inbound and outbound campaign management
• I was responsible for achieving quantitative and qualitative KPI sales goals
• I took care of the development of the competences of the subordinate team
• Worked on customer service strategy with the management team

Warszawa, woj. Mazowieckie, Polska

Warszawa, woj. Mazowieckie, Polska

Master'S Degree

Master'S Degree

Licentiate Degree