•manage the operational project in the field of outbound and inbound campagnies in the call center•supervise the structure of managers and consultants scattered throughout Europe, remote project. The team is characterized by a low turnover rate•co-create and implement the company's strategy for customer acquisition and retention. My team stands out for its high conversion rate and high quality customer service•strategically manage the department by implementing effective methods of achieving goals. I achieve this through the development of the subordinate team as well as through activities such as developing systems and commissioning appropriate reporting•optimize operational activities in the area of customer service. I cooperate with the marketing department in the implementation of marketing campaigns and the appropriate use of subordinate resources•implement new contact center solutions in cooperation with the technical department•analyze customer behavior based on big data databases and, on this basis, I optimize and segment the sales process• implement and set KPIs for the subordinate team in order to achieve business goals.

• I managed sales projects in the customer service department, directly coordinating the work of several team leaders and 100+ consultants in two localization•I cooperated with an external client in the implementation of campaigns and supervision of project profitability•I undertook optimization activities in the area of sales and inbound and outbound campaign management•I was responsible for achieving quantitative and qualitative KPI sales goals•I took care of the development of the competences of the subordinate team•Worked on customer service strategy with the management team•I was responsible for the development of CRM and other systems and applications used in projects. I was implementing a new customer service tool.•I cooperated with the areas of marketing, logistics and HR•I was responsible for budget implementation in the area of assigned projects•I cooperated with the marketing area to develop sales channels, monetization and the customer acquisition process•I reported directly to the Operations Director and cooperated with him in the development of new projects