Head Of Customer Service
Current•manage the operational project in the field of outbound and inbound campagnies in the call center•supervise the structure of managers and consultants scattered throughout Europe, remote project. The team is characterized by a low turnover rate•co-create and implement the company's strategy for customer acquisition and retention. My team stands out for its high conversion rate and high quality customer service•strategically manage the department by implementing effective methods of achieving goals. I achieve this through the development of the subordinate team as well as through activities such as developing systems and commissioning appropriate reporting•optimize operational activities in the area of customer service. I cooperate with the marketing department in the implementation of marketing campaigns and the appropriate use of subordinate resources•implement new contact center solutions in cooperation with the technical department•analyze customer behavior based on big data databases and, on this basis, I optimize and segment the sales process• implement and set KPIs for the subordinate team in order to achieve business goals.
