Lukasz Jonczyk Email & Phone Number

Wrocław, Dolnośląskie, Poland

- Senior leadership over the Security, Client Trust, Risk and Compliance, Business Intelligence, Data Science, Data Analytics, Business Operations and Transition Teams;- Leading 300+ Security and Compliance experts, People Managers and Functional / Business Managers;- Development of 10-15 departments in the organization (including service coverage, costs, hiring, skills growth);- Active involvement and leadership in the local and global delivery projects and initiatives;- Identification of the new business opportunities in the managed area (with other Service Lines cooperation);- Taking care of the entire Security and Compliance posture for more than 400 customers in Europe, all areas (banking, insurance, automotive etc);- Business sponsorship for the local resource groups, like Women in Business, support for Volunteering.

Wrocław, Dolnośląskie, Poland

- Operational leadership over Risk Management transformation to the centralized structure;- Cooperation with the upper management and geography leaders on plans and execution;- Transition of the workload to the Client Innovation Centers in 4 locations in Europe and India;- Virtual and local team leadership and integration;- People and functional management of the resources, active management system creation and constant adjustment;- Global IT Security Risk Management process execution and improvement.

Wroclaw, Lower Silesian District, Poland

- Security Operations Management;- Identity and Access Management.People management• Responsibility for the selection of new team members;• Retention and attrition management;• Band and salary structure management;• Attendance and shift management, planning and evidencing;• Foster teamwork and inclusion among all employees - across locations, cultures and geographies;• IBM values promotion.Services management:• Quality management and service reporting;• Workload distribution;• New workload transfer support;• Regular services communication within DC, with IMT and competency;• Business Continuity, critical situation, services disruption and safety management;• Meeting Problem & Change targets;• Continuously increasing customer satisfaction.Cost management• Department expenses management;• Cost take-out initiatives and cost saving, efficiency;• BaU FTE measuring and planning with the IMT, providing predictions.Compliance management• IT Security and Business Control management as defined in Statement of Work;• Contracts, DoU, PA, M-SOW, S-SOW and other agreements alignment;• Following Delivery Centre Poland procedures and instructions;• Labor code and other legal requirements;

Wroclaw, Lower Silesian District, Poland

• Project Management team supervising – 18 PMs and PMOs in 3 geographical locations;• Responsibility for governance of all transition projects from IBM UKI to Poland;• Monitoring progress of all projects within the program;• Managing program level risks, issues and escalations;• Project allocation to project managers;• Coaching, mentoring and preparing project managers;• Responsible for overall compliance of the comprised projects to established processes.

Wroclaw, Lower Silesian District, Poland

• Project scope definition and project plans development (areas: Service Management, Server System Operations, End User Services, Security and Risk Management);• Taking on the leadership of the project or section of a programme;• Liaising with the project sponsor / customer representative regarding project objectives, deliverables and timescales (including regular status reporting);• Identification and mobilization of the appropriate resources (manpower and other) required in delivering the project;• Identification, quantification and management of the project risks and issues, project changes and budget;• Project closure management;• Ensuring timely and accurate evidence is provided for billing customer funded projects.

Wroclaw, Lower Silesian District, Poland

• Support of the transition and compliance tracking inside the Delivery Centre;• Ensuring process executing roles are mapped to the organization;• Handling of demand setup and corrections.

Wroclaw, Lower Silesian District, Poland

Responsibilities as in Ciao GmbH plus:• Project Management and Process CoordinationProduct creation projects, cooperation between sales and content departments in Germany, Poland and Romania; 5 people team• Quality AssuranceChecking the quality of everyday work and Defect Prevention; quality assessments for 15 employees.

Wroclaw, Lower Silesian District, Poland

• Improving the functionality of the product catalog and Ciao Comparison Shopping Platform;• Working with large amounts of data;• Ongoing maintenance and development of the product catalog;• Working with online tools to support matching offers with products in Ciao catalog;• Creating product pages and descriptions for technical and other categories.