Key responsibilities:• Effective management of IT service desk team, leading, recruiting, and ensuring the team stays motivated • Skilled in handling escalated customer support issues, utilizing CRM principles to provide exceptional service• Expertise in incident and problem management, applying strong problem-solving skills to resolve complex issues• Proactive in sharing product, procedure, and trend updates with the team, demonstrating leadership and knowledge-sharing… Show more Key responsibilities:• Effective management of IT service desk team, leading, recruiting, and ensuring the team stays motivated • Skilled in handling escalated customer support issues, utilizing CRM principles to provide exceptional service• Expertise in incident and problem management, applying strong problem-solving skills to resolve complex issues• Proactive in sharing product, procedure, and trend updates with the team, demonstrating leadership and knowledge-sharing capabilities• Proficient in change management, planning & implementing changes with minimal disruption to business operations• Capacity planning to meet business needs and ensure seamless IT service delivery Show less

Key responsibilities:• 2nd level technical support for application systems (Hadoop HDFS, Yarn, K8s, Grafana, Kafka, Rancher)• Timely response and resolution of tickets via Zendesk• Strong research, diagnosis, and troubleshooting skills• Effective prioritization of multiple open issues• Adherence to best practices for change control of proposed solutions• Maintenance of service reports for comprehensive tracking• Documentation of actionable bugs for engineering… Show more Key responsibilities:• 2nd level technical support for application systems (Hadoop HDFS, Yarn, K8s, Grafana, Kafka, Rancher)• Timely response and resolution of tickets via Zendesk• Strong research, diagnosis, and troubleshooting skills• Effective prioritization of multiple open issues• Adherence to best practices for change control of proposed solutions• Maintenance of service reports for comprehensive tracking• Documentation of actionable bugs for engineering resolution using Jira• Creation of clear documentation in Confluence for knowledge sharing Show less

Key responsibilities:• Creating detail-oriented, responsive, user-friendly websites using WordPress and WooCommerce• Ensuring software quality through manual testing methods

• Migrating Finnish processes to Poland• Introducing improvements to known processes• Work with banking documentation• Conducting training in the field of known processes• Project participation • Trainings: Presentation Skills and Creativity in Data Analysis

• Migrating Finnish processes to Poland• Introducing improvements to known processes• Work with banking documentation• Conducting training in the field of known processes• Project participation