• Responsible for the project management throughout the entire project lifecycle, including initiation/proposal, project delivery, business liaison/stakeholder management, post implementation review and project close out• Producing project definitions to include validated functional requirement, scope, roles, responsibilities, budgets, timescales and resources• Leading, motivating and managing a team in estimating, planning, resource evaluation, completing and finding solutions to problems (including technical) • Hiring new staff and setting terms of cooperation with external teams in order to deliver projects which requires specific skills• Conducting regular reviews to monitor progress of ongoing projects, dealing with any risks or issues that arise and reporting results in both internal and external meetings

• Fully accountable for all aspects of E-services delivery management including creating sales and marketing initiatives and business strategies in order to maximise company revenue• Directing successful innovative marketing campaigns to create awareness, promote products, services and capabilities and creating new business opportunities • Responsible for the financial and operational management as well as the strategic orientation of the business with the focus on user requirements and optimising profitability • Demonstrating excellent relationship management skills in the development and maintenance of strong links with all clients and other third parties to raise the scope for revenue• Overseeing client management ensuring optimum levels of customer care, providing iPartner 24 support and resolving any enquiries or complaints arising with a tactful and diplomatic manner and to their satisfaction

• Managing business projects whilst prioritising tasks to ensure all project deliverables are co-ordinated and produced in accordance with requirements• Responsible for identifying new commercial opportunities, creating marketing plans as well as developing and implementing business strategies whilst driving growth across the business • Conducting regular internal reviews to monitor progress of ongoing projects, dealing with any risks or issues that arise and reporting results in both internal and external meetings• Leading a team of staff, delegating tasks while periodically reviewing quality control processes and project delivery methodologies including Prince 2 to optimise performance• Working in close conjunction with partners and suppliers in order to create marketing plans according to e-services market trends and coordinating projects • Utilising advanced business communication skills within a critical role requiring the management of customer relationships and sales support

• Responsible for managing the implementation of the SWOR system in the Polish courts ensuring the delivery within strict timeframes and according to requirements • Utilising strong communication skills in establishing and maintaining mutually beneficial relationships with all customers ensuring that outstanding service is delivered to them at all times• Identifying various opportunities and planning ways to drive the business forward without incurring

• Playing a lead role in the seamless project management and completion of Lotus Notes and Domino platform in Energia Pro• Providing comprehensive technical support to clients, swiftly resolving faults and issues with internal applications, hardware and software