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Kraków, Woj. Małopolskie, Polska

Krakow Metropolitan Area

CIS Design Authority Lead Architect (international Architecture Board reporting directly to CIS CTO) responsible for all the components of the Digital Operations Platform (DOP). Coordinating Architecture for Observability, Automations, Platform, Service Management, Integrations and Security

Kraków Area, Poland

Integration and Service Management Product Owner – responsible for the strategy and design of the DOP iPaaS Integration Platform. Evolved iPaaS from limited ebonding use case to enterprise integration layer for the entire Digital Operations Platform. Owner of an overall integration strategy in DOP. Responsible for roadmap creation and execution of enterprise integrations. Involved in definition and design of multiple integration projects (1M+). Technical Product Owner for DOP MSP ServiceNow, responsible for technical roadmap execution of the DOP ServiceNow platform for 200+ clients. Involved in design and execution of multiple ServiceNow projects enhancing ServiceNow Gold Build. Instrumental for the design of Remedy to ServiceNow migration. Acting as a Design Authority representative in the strategic and operational evolution of the DOP ServiceNow platform in CIS. Participated in multiple bids, working on design, costing, enterprise architecture; directly involved in client presentations.

Kraków Area, Poland

ServiceNow Certified System Administrator. Servicenow Certified Implementation Specialist - ITSMServicenow Certified Implementation Specialist - Software Asset ManagementServiceNow Certified Implementation Specialist Customer Service ManagementCSM ProfessionalITSM ProfessionnalLead Architect for Capgemini Cloud Platform ServiceNow Integrations. Responsible for data and integrations architecture. Involved in large automation, service catalog and integration projects. Lead architect for ITSM upgrade and migration projects.

Kraków Area, Poland

• Service Owner of Global Integrations and Reporting - responsible for strategy and roadmap definition for Global Reporting, Data Source Management and Integrations architecture.• Lead Architect for EveryConnect - Enterprise System Integration Platform based on Cisco ServiceGrid, enabling communication with external systems. Involved in architecture, design and testing of the platform. Leading architecture discussions around the platform with new clients. Coordination of other architects in the integration program. • Architect for Data Virtualization/Universal Reporting platform to unify Data Source Management in the organization (based on Cisco Information Server)• Involved in architecture design of ITSM solutions and ServiceNow standard build architecture. • Involved in ITSM platform consolidation architecture• SME for Bid/Solution teams in the area of Enterprise Integration and reporting• Involved in new technologies evaluation - MyIT, Kinetic Request, CMT, Splunk

Kraków Area, Poland

• Responsible for release planning for Capgemini Gold Build deployment across ITSM (ticketing system) instances. • Designed ITSM upgrade strategy to newest version.• Created Integration Platform testing strategy.

Poland, Uk

BMC Certified Professional• Technical Project Manager for large Service Integration implementation of ITSM 7.6.04, including full ITSM deployment for all ITIL v3 Processes, tools and customizations• Responsible for SD2SD Integration implementation (enterprise integration with vendor systems) for Problem and Service Request Management for a large Service Integration client• Focus on Reporting - Designed and developed common data model for Knowledge Management reporting, together with custom reports for Remedy Knowledge Management (RKM). • Designed ACD telephony data integration to BMC ITSM for large on-premise implementation. SME for metrics/reports design, operational reporting (real time) design.

Kraków Area, Poland

ITSM Implementations, configuration. Conducted several migrations from legacy systems to BMC ITSM.

Krakow

Project Manager and Operations Manager for Global KPI implementation. Responsible for design, implementation and integration of the organization’s KPIs.• Design and implementation of the Global Reporting Factory in India, centralizing reports from various regions to enable cost efficiency• Implement system (tool), process and organization / governance structure to provide robust Global Management Information

Quality / Audit / Risk Management team manager, Reporting team manager for Eastern Europe, Project Manager for Global KPI projectManaging a team of internal auditors, quality administrators, risk administrators, reporting specialists for Eastern Europe. Successfully established a team responsible for internal audits for Eastern Europe, was responsible for process and documentation design and implementation, staffing etc. Additionally, I participated in various system and data integration initiatives for Global Organization and GTP, active involvement in global projects from data availability and data management perspective.Projects:• Eastern Europe reporting system implementation - project manager (implementation of reporting capabilities from disperse systems based on MS SQL Reporting Services, Analysis Services and Integration Services)• Global reporting system implementation GRS – business consultant/co-designer of ETL solution, responsible for data warehouse analysis and implementation support for ITSM OSE and AOS ETL Data imports, managing external contactor on behalf of GTP, overall supervision of the GRS MS SQL data warehouse infrastructure• Eastern Europe intranet - project manager• Risk Management system implementation - project manager• ACD data warehousing/integration - project manager

Managing corporate knowlede, knowledge systems, procedures, trainings. Managing Quality assurance team.Undertaking various Knowledge Sharing Projects.Project Manager for Poland SC Business Intelligence Project (reporting system based on MS SQL Reporting) and member of global KPI dashboard team.

Knowledge Manager – responsible for maintaining the Knowledge Base Tool – Primus KnowHow. KnowHow is an expertise system for knowledge management and knowledge sharing, that has been successfully implemented in the best companies all over the World. I am also included in all major new service releases in the company, as to ensure the KnowHow is ready and the staff at the Help Desk is well trained (SSL VPN< Novadigm Radia). My working routine also includes producing stats on the usage of the Knowledge Base and self help tool based on this database. As a Knowledge Manager I also conduct various world-wide projects for the client, such as global software releases, procedures and process documents creation, as well as maintenance of the Procedure Library

Incident Manager for Lloyd’s Register IT Helpdesk. Providing Incident Management services to Lloyd’s Register Global IT Service Desk. Managing over 300 incidents per day from all over the world this position involves a high level of customer contact and therefore a high level of customer care. I was responsible for managing the resolution of incidents to closure within response and resolution time, ensuring that all incidents are dealt within Service Level Agreement and to a very high standard, liaising between resolving teams and the customer on a continual basis. Other tasks include the in-house training of new Incident Managers, updating procedures, and working closely with Problem, Change and Knowledge Management as well as being fully trained in all these areas.

Handler for Lloyd's Register IT Helpdesk in an international environment, responsible for IT issues, resolving computer related problems of users worldwide

Private entrepreneur, the owner of a Real Estate Agency. I have conducted several transactions on a primal and secondary market.

Post Graduate, Economics And Computer Studies

Masters, Economics, Real Estate