Lukasz Stepniak Email and Phone Number

Experienced manager with documented achievements in building and managing comprehensive processes such as customer service and sales support processes.• Leading the development of the brand strategy in line with the portfolio strategy• 5 years of experience in creating, managing and developing effective business processes,• Knowledge and experience in the engine oil industries,• Expertise in cost and process optimization, change management, new technology roll outs and… Show more Experienced manager with documented achievements in building and managing comprehensive processes such as customer service and sales support processes.• Leading the development of the brand strategy in line with the portfolio strategy• 5 years of experience in creating, managing and developing effective business processes,• Knowledge and experience in the engine oil industries,• Expertise in cost and process optimization, change management, new technology roll outs and partnership development,• High level of business acumen, enabling effective use of current market expectations and accurate identification of areas for development,• Successful in building motivated teams and managing personnel. Show less

-Prepare requests for quotations to meet technical specifications and competitive pricing necessary for decision-making-Identify and execute opportunities for cost reduction, quality improvements, and process efficiencies-Monitor the quality and timeliness of materials and goods supplied; follow-up on the status of purchase orders with vendors to ensure timely delivery; expedites material as needed, and communicate status of orders with internal customers

- Providing superior customer service to key customers.- Accurately obtaining custom shipment or expedited freight requests from international customers and coordinates the completion of the shipment with the Operations team. -Ensures complex international orders move smoothly through our process.-Provides quotes and bids to current and prospective clients.-Create and maintain customer records in ERP and CRM systems, including order preferences, product specific feedback… Show more - Providing superior customer service to key customers.- Accurately obtaining custom shipment or expedited freight requests from international customers and coordinates the completion of the shipment with the Operations team. -Ensures complex international orders move smoothly through our process.-Provides quotes and bids to current and prospective clients.-Create and maintain customer records in ERP and CRM systems, including order preferences, product specific feedback, address information, billing information, and contact preferences.- Collaborate with Regulatory, Quality, and Operations to effectively and efficiently gather all data to resolve customer complaints. Inform Sales management team of problems as they arise.-Execute company and customer specific communications such as price increases and survey requests.-Maintains orders through web, fax, mail, or Fulfillment Center order entry, and creation and/or analysis of basic system-based reports. Show less

- Ensuring optimum service to customers. - Responsible for maintaining contact with freight forwarders. - Reducing costs by making efficient and effective use of people and resources. - Control of the order processes.

Responsible for supporting legal departament (international and European law), international correspondence with legal organizations.

Tijdens mijn studie heb ik veel ervaring opgedaan tijdens de verschillende projecten ( Fugro World Wide - project support , Gelecon BV - Voorraadbeheerder , Toezichthouder bij verschillende evenementen )

Goods in/ goods out control.Picking and shipping products for direct delivery to the customer. Administration of stocked goods.

Sales and promotion of products.Ensuring development and expansion of sales volume in Eastern Europe.Preparation of visit reports and quotations and making overviews of results achieved. Taking care of the follow-up on issued offersGeneral administration