Lukasz Glodzik Email & Phone Number

Warszawa, Woj. Mazowieckie, Polska

- Coordination of service activities carried out by the Service Department- Provide technical support and contact point for local teams for worldwide partner’s network- Monitor technical issues and spread knowledge within the technical, sales and supply chain teams- Organize equipment workshop and training courses for internal employees in direct coordination- Play an active role in various product development related projects and activities- Organize, lead and monitor field tests equipment- Independently oversee the market and identify trends and opportunities- Collecting the right data, analysis technical problems- Take an active part in establishing proper commercial and operational relationships- Participate in commercial negotiations- Recruitment, development, and management of a 15-person team of technicians - planning of work schedules, vacations, and duty rosters- Building tools for managing the department and the database of installed devices

Warszawa I Okolice

- Task planning, development of work breakdown structure, schedules, and monitoring of their execution- Managing the work of subordinate departments (30 people)- Leading developmental work in the field of new technologies- Conducting developmental activities for telecommunications equipment- Technical and business negotiations with contractors- Preparation and negotiation of contracts- Collaboration with stakeholders (C-level)- Implementing new technological and business solutions- Managing IT projects- Department budget management

Warsaw, Masovian District, Poland

- Coordinate suppliers and vendors in case of performance, upkeep highest level of KPIs fulfillment- Supervise and monitoring SLA's and OLA's, review and negotiate supplier contracts- Developing, improving, measuring, and managing optimal business practices and processes- Responsibility for crisis, problem, incident and/or escalation management- Strong business judgement and problem-solving skills with experience in managing, triaging and resolving critical issues- Leadership on the technical solutions, technical support for improve product quality, direct cooperation with R&D- Deliver and drive strategic projects in alignment of schedule and budget- Execution of service delivery & management of service performance of the specific service- Exposure in customer success and satisfaction, coordinate NPS improvement- Account management role in a technical environment, coordinate business partners- Experienced leader of directly leading technical team

Warsaw, Masovian District, Poland

- Technical support and coordinate post sale services- Managing service vendors in Poland, establishing business relation with service partners- Supplier audits and coordincate their improvement- Technical trainings, improving engineers skills- Responsible for highest service standard levels and KPIs fulfillment- Product quality monitoring, direct cooperation with R&D- Call center support and problem-solving technical escalation- Exposure in customer success and satisfaction, coordinate NPS improvement- Managing and driving projects to improve working methods and efficiencies- Solutions for increasing user experience

Warsaw

- Generate codes for top up vouchers- Purchase order SIM cards- Check and description of orders in SAP- Technical support for telco and IT products- Product quality monitoring- Customer support

Warszawa, Woj. Mazowieckie, Polska

- People management- Graphic design- Customer service support- IT service- Web development

Warszawa, Woj. Mazowieckie, Polska

- Procurement telco products- Tested the new telecommunication and IT devices- Maintained business relationships with suppliers- Customization new products- Tested the new STB products- Product quality monitoring

Master Of Science (M.Sc.), Electronics And Telecommunication, 5

Engineer'S Degree (B.S.), Electronics And Telecommunications, 5

University of Technology and Life Sciences in Bydgoszcz