Lukasz Kot Email & Phone Number

Wrocław, Pl

Wrocław Area, Poland

With over 4400+ Power People, Sii is the top IT & Engineering Services Provider in Poland. Our company specializes in near- & off-shoring services and provides a flexible approach to project execution. Our cooperation models start from staffing, through team leasing to fixed-price projects and managed services.Our key competence include: Software Development & Testing; Application Maintenance; Enterprise Systems & Services; Engineering & Embedded Systems; Infrastructure & User Support.Range of my responsibility:* Responsible for Business Unit's financial results (P&L)* Responsible for creation and execution of goals and strategy for BU* Responsible for relationship management with clients* Responsible for overall daily operations of BU* Responsible for quality and overall delivery of outsourcing services (150+ engineers)* Advise and coach Account Managers to help them develop their skills and capabilities

Wrocław Area, Poland

- Managing the team of 50+ Client Support Managers (CSM), Service Delivery Managers (SDM) and Delivery Program Managers (DPM)- Ensuring high level of the Quality of Services delivered from Poland- Assigning employee resources in a manner that best meets IBM, project/account, and individual development needs - Establish clear performance expectations and hold people accountable for results- Advise and coach employees to help them develop their skills and capabilities - Supporting activities and projects involving cross-functional teams which contribute to IBM success- Supporting hiring and utilization targets

Responsible in front of customer for whole services provided by delivery team. Act as the primary interface to the business community, primary contact between the DPE and delivery support organization. Responsible for establishing strong working relationships, understanding business direction, impending changes and ensuring the customer leverages value from IT infrastructure services and capabilities. Responsible for ensuring agreed targets and conditions are met, managing costs of delivery by looking at better ways to provide service in a cost efficient manner. Monitor and manage problem and change process and Service Level performance. Drive service improvement within the delivery team.

Leading a project team in delivering a solution to the customer using the appropriate business measurements and terms and conditions for the project according to the project charter, project agreement or contract.Overall performance responsibility for managing scope, cost, schedule, and contractual deliverables, which includes applying techniques for planning, tracking, change control, and risk management.Responsible for managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team and the customer.Provide day to day direction to the project team and regular project status to the customer.

As 1st and 2nd Line Manager: manages people, responsible for recruitment, career, competence development, performance evaluation and salary review, motivation, resource planning, budget planning and controlling, contacts with subcontractors, cross-organization activities.Responsible also for overall coordination of projects delivery: presales activities, projects realization on time, maintenance, driving customer’s escalations. Taking care about relationships with customer, project team, third parties and subcontractors.

Responsible for management of system test & integration phase of project life cycle i.e. starting from solution definition and scoping phase with customer, through project estimation and timeline definition, project planning and execution, reporting, release delivery, acceptance phase and onsite support till maintenance phase. Manage continuous improvements programs: platform audits, tickets handling, SLA, looking at better ways to provide service in a cost efficient manner. Ensure customer satisfaction and maintain good customer relationship.

Responsible for testing and integration of IN systems (functional tests, integration tests, stability tests, performance tests, GUI tests) and organizing implementation of corrections. Guarantee quality of software and SLA’s. Documents faults, corrections and parameter configurations. Taking part in acceptance tests and upgrade on customer side.

Electronics And Telecommunication

Postgraduate Course, Managerial Studies

Education record