As an Operations Manager at SwipBox Polska for more than 6 years, I have been heavily involved in IT projects related to Automated Parcel Machines (APM). As the Project Owner, I have successfully led and managed the integration and implementation of these projects at client sites, ensuring seamless execution and delivery.My expertise lies in IT project management, where I have consistently demonstrated my ability to plan, organize, and execute complex projects related to automated parcel machines. In addition to project management, I have also been responsible for providing ongoing support and customer care to clients, as well as conducting trainings for both clients and technical staff.

As a self-motivated and results-driven professional, I have been fortunate to be part of a dynamic tech company that specializes in self-service solutions. In my role as a Project Manager, I have been responsible for developing SwipBox parcel lockers in Poland, preparing and coordinating various implementation and R&D projects, and developing strong customer relationships.I have successfully coordinated the development of SwipBox parcel locker networks across Poland, managing over 70 machines. My responsibilities have included acquiring prime locations through scouting and negotiating terms with retailers, overseeing the installation and maintenance of the machines, and managing a customer support team to ensure customer satisfaction.In addition, I have led the coordination of software development for Gas Vending Machines and a web application to manage the network of devices.

As a Project Manager at COMP Centrum Innowacji, a part ofCOMP Capital Group, a pioneer in the field of IT security on the Polish market and one of the largest providers of repair and maintenance services, infrastructure maintenance, and IT trainings, my primary responsibility was to analyze the retail technology market and advise members of the board of companies within the COMP Capital Group. I have also been responsible for leading and implementing a number of key projects, including:The redesign of Insoft Sp. z o.o.'s image and communication with the market. This included creating a new website, new marketing materials, and attending fairs and exhibitions to increase visibility and brand awareness.The implementation of a Net Promoter Score (NPS) and a close communication loop in Insoft to improve loyalty among their partners and resellers. Through my leadership and expertise, we were able to improve customer satisfaction and increase customer retention rates.The UX audit of an Android POS application, implementing UX audits as an integral part of software development. By conducting UX audits, we were able to identify areas for improvement and ensure that our software is user-friendly and efficient.

Responsible for IT projects and HR software/product development (eRecruiter – the most often used HR application in Poland) using Scrum/Agile methodologies, as well as implementation of product at client’s. Coordination of developers team. Collaboration with IT Analysts on preparing new functionalities and software documentation.• Coordination of product localization for Ukrainian market.• Redesigning of application eRecruiter – as a project team leader, introducing new visualisation, functionalities, improving usability.• Coordination of IT integration between application and job portals.• Conducting workshops and panels for HR departments.• Consulting clients on HR system implementation, including internal and external communication strategy.

- Development and implementation of employers’ online presentations at Grupa Pracuj portals: Pracuj.pl, Profeo.pl, Jobs4.pl- Coordination of work–group assigned to implementation of candidate application management system (ATS) - Erecruiter and execution of implementation- Preparation of employers’ presentations at the „Wirtualne Targi Pracy” (Virtual Recruitment Fair)- Preparation of advertising banners as well as definition and control of advertising campaigns on the Grupa Pracuj portal- Designing of mailing creations- Execution of clients’ training sessions on independent work with advertisement publication systems and CV database management- Preparation of graphics layouts for recruitment ads- Intranet administration of the Customer Service Department- Preparation of recruitment ads and day-to-day customer service

Sale of conference and exhibition space, accomodation, gastronomy and entertainment. Preparation of conference budgets.

Client relationship building and management, negotiations. Comprehensive conference logistics services including coordination of operations, sale of conference space, direct sales.

professional customer service