Łukasz Pilatowski Email & Phone Number

Warszawa, Woj. Mazowieckie, Polska

Wide Area Network (WAN) ManagementLed the strategic planning, implementation, and oversight of the organization’s Wide Area Network (WAN) to ensure seamless connectivity across multiple remote locations. Managed a team of network engineers to optimize performance, enhance security, and reduce operational costs. Collaborated with senior leadership and vendors to develop scalable network solutions that supported business growth and operational efficiency.Core Data Center (DC) Network… Show more Wide Area Network (WAN) ManagementLed the strategic planning, implementation, and oversight of the organization’s Wide Area Network (WAN) to ensure seamless connectivity across multiple remote locations. Managed a team of network engineers to optimize performance, enhance security, and reduce operational costs. Collaborated with senior leadership and vendors to develop scalable network solutions that supported business growth and operational efficiency.Core Data Center (DC) Network OperationsDirected the management and optimization of the Core Data Center network, ensuring high availability, performance, and security of mission-critical systems. Oversaw a team responsible for maintaining network operations and implementing strategic upgrades. Coordinated with IT leadership to align network infrastructure with business objectives and support scalability for future growth.Campus Network Design & ManagementManaged the end-to-end design and operation of the campus network, ensuring robust and reliable connectivity for all users and devices. Led a cross-functional team to implement upgrades and security enhancements, ensuring the network met the growing demands of the organization. Directed the deployment of wireless networks and other infrastructure improvements to support future scalability.Network Cloud ManagementLed the integration and management of cloud-based network infrastructures, ensuring seamless connectivity between on-premise networks and cloud environments. Managed hybrid cloud architectures to provide flexible, scalable, and secure network solutions that aligned with the organization’s digital transformation strategy. Show less

Led the operations and management of the organization's Voice Operations Center (VOC), ensuring the reliable performance of voice communication systems, including VoIP, telephony, and unified communications platforms. Managed a team of voice engineers and technicians to maintain high-quality voice services, implement new technologies, and resolve complex issues efficiently. Collaborated with cross-functional teams to align voice infrastructure with business goals and support digital… Show more Led the operations and management of the organization's Voice Operations Center (VOC), ensuring the reliable performance of voice communication systems, including VoIP, telephony, and unified communications platforms. Managed a team of voice engineers and technicians to maintain high-quality voice services, implement new technologies, and resolve complex issues efficiently. Collaborated with cross-functional teams to align voice infrastructure with business goals and support digital transformation strategies.Key Contributions:- Spearheaded initiatives to improve the performance and stability of voice systems, achieving over 99.99% uptime and significantly reducing call drop rates.- Led the transition from traditional telephony systems to Voice over IP (VoIP) and unified communication platforms, improving scalability and reducing operational costs.- Managed vendor relationships and negotiated service-level agreements (SLAs) to ensure high-quality support and maintenance of voice infrastructure.- Developed and implemented proactive monitoring and alerting systems to ensure rapid response to potential issues, minimizing service disruptions.- Optimized the team’s efficiency by introducing best practices for incident management, capacity planning, and performance monitoring. Show less

Warszawa, Woj. Mazowieckie, Polska

Warsaw, Masovian District, Poland

Warsaw, Masovian District, Poland

As a dedicated IT leader, I focus on delivering stable, reliable, and innovative communication solutions that align with DSV Global Communications' policies and objectives. My role encompasses the strategic implementation and support of network and UC solutions, driving efficiency and collaboration throughout the organization.Key Responsibilities:- Unified Communications Integration: Lead the deployment of VoIP and IP Telephony (IPT) systems to enhance communication efficiency and… Show more As a dedicated IT leader, I focus on delivering stable, reliable, and innovative communication solutions that align with DSV Global Communications' policies and objectives. My role encompasses the strategic implementation and support of network and UC solutions, driving efficiency and collaboration throughout the organization.Key Responsibilities:- Unified Communications Integration: Lead the deployment of VoIP and IP Telephony (IPT) systems to enhance communication efficiency and reliability across teams.- Project Leadership: Oversee migration and implementation projects for VoIP solutions, ensuring minimal service disruption and alignment with business objectives.- Solution Design: Design and validate VoIP (Cisco, CUCM, CUCME) and IP Telephony solutions for SIP trunking, ensuring high-quality communication systems.- Documentation: Prepare comprehensive technical documentation to support deployment, maintenance, and upgrades of UC solutions.- Global Standardization: Collaborate with teams to standardize network and UC solutions across the DSV Group, ensuring operational consistency.- Vendor Management: Serve as the primary liaison with telecommunication vendors, managing relationships and ensuring adherence to service level agreements (SLAs).- Operational Support: Produce process documentation to guide engineering teams in daily operations, enhancing efficiency and response times.- Incident Management: Take ownership of critical incidents, providing technical support for complex issue resolution and ensuring swift recovery.- Troubleshooting: Oversee troubleshooting of VoIP and IPT solutions, implementing monitoring tools for proactive issue management.Achievements:- Improved communication reliability to over 99.99% uptime across global locations.- Achieved significant cost savings through VoIP transitions, optimizing service quality.- Streamlined incident response times, enhancing operational efficiency. Show less

Warsaw Area, Poland

1) Administration of IPT telephony solutions based on Cisco (Unified Communication)2) Administration of LAN, MAN, WAN networks based on Cisco devices3) Management of bank’s ICT projects4) Delivery of new business solutions5) Analysis and development of technology strategy6) Planning and project management 7) Monitoring of project implementation (e.g. Cisco IP Telephony, Cisco TelePresence, Cisco Jabber)

Warsaw Area, Poland

1) VMWare solutions administration2) Manage and control the process of creating backup copies of critical resources 3) Participation in shaping the system’s architecture4) Cooperation with external information services

Warsaw Area, Poland

1) Windows and Linux systems administration2) Installation, configuration and deployment of applications in the production environment 3) Support the integration of application solutions

Warsaw Area, Poland

1) Support the work of the IT department in terms of daily operations2) Support end users in the functioning and operation of the system / application3) Installation and configuration of software on users' computers

Master Of Science, Computer Systems And Networks

Advanced Studies, Computer Systems And Networks

Secondary Education, Information Technology