Lukasz Bajda Email & Phone Number

Lublin, Pl

Lublin, Pl

Pl

Pl

Pl

Pl

Armonk, New York, Ny, Us

* Present the performance of the account to the Customer* Lead and participate in ongoing conference calls with our Customer and Delivery Project Executives and identify improvement areas* Handle and take responsibility for critical situations; communicating and working effectively with relevant Customer, 3rd Party Suppliers and IT Support Groups* Provide on-going leadership, assessment and training within the team, ensuring both individual and team goals are achieved* Ownership of the standard metrics, with a particular focus on Service Level Agreements, Cost and Quality* Deliver on Company and Business Controls responsibilities* Establish and maintain excellent working relationships with the management, team leaders and departments in the Dublin Delivery Centre Ireland, and with the CSC and DCS executives, Service Management within ITD Europe, ensuring that Dublin Delivery Centre Ireland is represented in a professional and excellent manner

Armonk, New York, Ny, Us

As Client Support Manager I acted as a link and interface between Delivery Centre and country based Service Delivery Team. I worked closely with Management Team to address performance and SLA issues and was responsible for monitoring efficiency across the account and highlight improvements and new business oportunities. I acted as SPOC for customer escalations and provided advice and guidance to other account supporting staff including Service Desk, 2nd level support, Problem Management, Project Office, IT security etc. based on knowledge and experience of delivery, to enable fulfillment of their responsibilities

Armonk, New York, Ny, Us

I lead different teams across Delivery Centre including team of senior agents providing End2End support. My main responsibilities, but not limited to, were:Drive Team performance and productivity to ensure customers expectations and company SLAs are met/exceededMotivate and inspire team memeberParticipate/chair ongoing conference calls with Country Team Leads/Management/Service Managers and account focal pointsProvide on-going leadership, assessment and training of the team to ensure both indyvidual and team goals are metBe an escalation contact for tickets that need specific attention (high level escalations, global issues etc)

Armonk, New York, Ny, Us

I travelled to Bangalore, India as part of project of migrating Service Desk offshore. My main responisbilites were:* Assisting staff in their daily tasks* Organizing and leading training and Q&A sessions, * Updating IMKD documentation, * Processing access requests * Assisting Desk Managers and TL in transition process* Interlocking with Project Manager & Service Desk Manager in Dublin

Armonk, New York, Ny, Us

I worked as a Service Desk agent providing support for over 10 000 staff across several countries including Ireland, England and USA. During that period I was involved in several different roles: Service Desk Technical Support Agent* Providing phone & email support for Bank Of Ireland employees on their day-to-day IT issues* Use PING, Tracert/Tracroute to test connections to users workstations. Remotely connect to users PC using pcAnywhere and RDP to fix issue with Microsoft Applications ( Word, Excel, Outlook), Internet Explorer, Branch Desktop.* Troubleshooting & resolving (when possible) IT issues like printer, workstation, laptop, vpn, network account, application issues fro end usersGlobal Market Focal Point* Providing phone & email support in very fast- paced environment that operates with many deadlines and requires any IT issues to be resolved immediately* Being main point of contact for Service Desk Manager & IT Service Manager for any urgent requests & issues* Working closely with Escalation Manager to ensure escalations are dealt in fast & efficient mannerAssistant Team Lead* managing planning desk to ensure all phone lines are covered and SLAs are met* running daily & weekly reports* ensuring tickets & emails are processed on time

Dublin 24, Ie

- Customer Service and cashier duties- Reaching sales targets and increasing profits- Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues- Dealing with customer service issues such as queries and complaints- Managing stock levels and making key decisions about stock control- Cash handling including lodgements, daily and weekly reconciliations- Commercial and visual setup of the store- Running daily/weekly reports to monitor store and staff performance/issues- Managing and motivating a team to increase sales and ensure efficiency- Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development- Organising rotas and holidays

Dublin 24, Ie