Luke A. Email & Phone Number

Santa Clara, CA, US

Scotts Valley, California, United States

Cupertino, California, United States

• Passionate and knowledgeable about wines, delivering exceptional customer service to create memorable and personalized tasting experiences for guests. Skilled at fostering a welcoming environment and engaging guests in.
• Provide hospitality by guiding guests through the wine list, offering detailed explanations of varietals, winemaking techniques, and regional distinctions. Adapting to accommodate guests’ varying levels of wine.
• Increased memberships and sales by consistently delivering outstanding customer service. Developed lasting relationships with guests by offering personalized recommendations and ensuring a seamless experience from.
• Inventory management for the tasting room, including monitoring stock levels, restocking, and placing orders based on sales trends and forecasted foot traffic ensuring on hand product availability during peak times.

Santa Clara, California, United States

• Held full accountability for the management of physical assets within company at 10 sites, spread across in the United States and internationally. Oversaw end-to-end asset lifecycle process, including planning.
• Responsible for $200 million worth of assets held within the data center space, including servers, networking gear, spare components, and commodity items.
• Worked with 3PL and subcontractors to ensure hardware stock levels are sufficient for maintaining company expansion and refresh schedules. Collaborated with all involved stakeholders to ensure there were no gaps in the.
• Developed all control procedures with both internal teams and external auditors, reaching 99.5% accuracy during our end of year audits over the past 3 years.
• Developed SOX compliant, automated systems to check assets in production reducing local workload during large and small audits, saving at least 120-man hours of work during the holiday season.
• Oversaw the decommissioning of 2 large data centers, ensuring assets were properly handled and accounted for while being redistributed and disposed of.

Santa Clara, California, United States

Converted to full-time employee at Dropbox. See Dropbox experience for job roles and responsibilities.

Santa Clara, California

• Directly managed a team of 6 Asset technicians, managing physical assets at 3 data centers in Silicon Valley with respect to risk, cost, compliance, and performance directives.
• Developed and maintained company policies and processes. Planned and implemented hardware asset life cycle strategy; advised procurement and hardware operations in procurement strategies for hardware acquisition.
• Worked with local technicians to issue kits for build outs of new hardware according to the customers specifications. Could involve rebalancing inventory levels across local locations, requesting cross shipment from.
• Responsible for processing RMA requests with vendors and customers with emphasis on avoiding extended downtime.
• Scheduled and executed both small and large multi-pallet shipments to both domestic and international destinations via various third-party logistics carriers and contractors.
• Maintained all classes of hardware within the data center including servers, power distribution and network hardware.

Milpitas, California

Managed daily restocking and counts for BestBuy store in Milpitas. Responsible for inventory integrity processes, ensuring accurate stock levels for customers and sales associates. Identified high shrink categories, working with store security in reducing losses in those categories.

Campbell, CA

Oversaw server hardware and component supply for our data center build team with relation to forecasted demand and active orders. Performed weekly audits of materials used and processed purchase orders to resupply low stock levels. Scheduled and prepped orders for third-party logistics shipments, both domestic and international.

Valley Fair Mall-Santa Clara

Managed storage room inventory of the Microsoft Store in Westfield Valley Fair. Performed daily cycle counts and shrink reduction operations. Fulfilled online orders, ensuring quick turnaround for shipment to retail and business customers.