Luke Alonso Email & Phone Number

Philadelphia, Pennsylvania, United States

- Work closely with clinicians in big data analysis studies, helping with database management, and study design.- Create, test, and document efficient SQL/Python/R programs to assist in data management, prepare data sets for analyses, including checking for data anomalies, statistical analyses and provide data summaries including graphical representations, tables, and analysis reports for ongoing studies.- Effectively collaborate and communicate with multidisciplinary teams including clinicians, trainees (e.g. residents, fellows), project staff, external collaborators and IT personnel involved in various projects.- Prepare summaries of methods and interpretations of results for analysis reports, presentations, study manuscripts, monitoring reports, and grant applications.

Philadelphia, Pennsylvania, United States

Provide reactive technical support- Working service tickets as assigned by dispatcher- Utilizing appropriate tools and resources to resolve IT problems- Participating in after-hours projects to maintain hospital workflow (network upgrades, EHR upgrades, etc.)Perform proactive maintenance- Monitoring and maintaining backup and archive jobs- Deploying hardware and software patches and updatesParticipate in delivery of technical projects- Operating System Configuration, software installations and physical deployment of workstations.- Assisting with physical installations for server and network projects.- User account creation and software installation for onboarding, migration and upgrade projects.Maintain accurate documentation- Creating and maintaining a new knowledge base for various diagnostic equipment.- Documenting work performed and problem resolutions in service tickets- Accurate, detailed and real-time entry of time worked and expenses incurred.Communicate with end users and team members- Communicationg in a clear, concise and professional manner with end users and team members across all modes of communication.- Choosing the appropriate communication medium for the message and audience.- Responding to email and voicemail messages in a timely manner.- Proactively communicating with end users about status of service tickets and project tasks

Maintained level 1 support for over 100+ hospitals and surgical centers. This included on site repair of network switches, printers, computers, and medical equipment.

Newtown Square

Imaged and repaired computers to set up for faculty and students.

Master Of Science - Ms, Data Science

Bachelor'S Degree, Computer And Information Sciences And Support Services