Luke Basford Email & Phone Number

Southampton, Gb

Southampton, Gb

Sholing Southampton

Portsmouth, England, United Kingdom

Supporting the University of Portsmouth social media team, in responding to students, signposting and answering questions received through the University's Facebook, Instagram, TikTok, Youtube, Linked In and Twitter accounts.Providing office and contact details, following up on contact and ensuring that all questions and messages are answered professionally, correctly and in a timely manner. Working with the social media team on promotional materials and events that are taking place on campus, as well as meeting with the team ti discuss ideas, concerns and content that has been received through social media channels.

Portsmouth, England, United Kingdom

Working with the Marketing and Campaigns Team to support the promotion of the University during open days and applicant experience days. Includes walking tours of campus, answering questions on the student Q&A panel as well as engaging with visitors in a positive way whilst on campus. Also working with the Recruitment and Outreach Team to represent the University and answer questions during UCAS fairs, attending schools to run short practical sessions about University, working on campus during school visits running practical events and activities for Primary, Secondary and College students.Additional roles included training new ambassadors and taking part in a promotional photo shoot for the University website.

Portsmouth, England, United Kingdom

Supporting fellow students at the University of Portsmouth with academic difficulties and signposting. Offering advice on topics such as suspension of studies, extenuating circumstances, and academic misconduct through means of email, telephone conversation and 1-2-1 support. Helping students with appeal communication, attending meetings and ensuring a fair and suitable outcome. https://upsu.net/advice/academic-advice/advice-serviceSignposting students to further support including the well-being service, disability service, financial team and housing team. Other duties include well-being support during student elections, cost-of-living crisis emergency support and outreach projects on campus.Winner of 2022/23 Peer Advisor Of The YearFrom June 2023 - Senior Peer Advisor. Supporting in the running of the service and dealing with more complex cases. Assisting in recruitment for service manager and review policies that are implemented across the University.

Natalie House

As the Manager at Natalie House, a 10-bed rehabilitation and recovery service for individuals with severe and enduring mental health difficulties, I am responsible for creating and managing staff rotas to ensure adequate coverage and quality care. My duties also encompass hiring and interviewing new staff to build a competent and compassionate team, as well as providing necessary training to ensure they are well-prepared for their roles. I handle complaints from service users and staff, focusing on prompt resolution and maintaining a high standard of service. Obtaining customer feedback is a priority, as it informs continuous improvement efforts. Additionally, I collaborate with multi-agency partners to deliver comprehensive care, while strictly adhering to safeguarding policies to protect our vulnerable clients. Regular team meetings are conducted to address complex care cases and implement Positive Behaviour Support strategies. I also prepare for inspections by the Care Quality Commission (CQC) and conduct audits to ensure compliance with regulatory standards.

Natalie House

This was a new role working in supported living accommodation Natalie House. Supported during the COVID-19 pandemic from April 2020 and asked to relocate their full-time for January 2021. Natalie House is a rehabilitation and recovery setting for people with severe mental health difficulties upon release from the hospital. The role involved working on rehabilitation and integration of customers back into the community after hospitalization. Alongside providing medication support and management, including administering medication, creating self-medication plans, and support in requesting medication. I was also responsible for the safety and well-being of 10 customers living at the property.Furthermore working in conjunction with other services such as Hampshire Constabulary, Change Grow Live, Mental Health Services and local GPs. I worked 1-2-1 with customers by conducting link-work sessions focus on recovery, engagement and living independently. Furthermore I was a key link-worker for 3 residents through link working and multi agency working. Following processes and procedures including creating detailed record and note keeping as well as risk assessments and support plans in line with CQC regulations Natalie House also provide activities and community opportunities such as volunteering and meaningful use of time. Including the Home Achievement Programme.I was responsible for COVID-19 management involving twice-weekly testing of staff and weekly testing of residents to remain a COVID clear space. Southampton City Council COVID Champion – working in conjunction to test, request PPE and feedback figures to the NHS.

Southampton, England, United Kingdom

Working in Floating Support for the Southampton Flexible Support Service.Supporting people with mental health difficulties, learning disabilities, substance misuse, domestic violence and challenging behaviour in their own homes, in the communityMulti-agency work including setting up daily groups and activities with the YMCA Weston/Woolston. Also link working with Solent Mind, Princes Trust, NHS, Young Minds, Time to Talk, CALMCompletion of paperwork and forms regarding housing, debts, evictions and support. Also attending multi-agency and safeguarding meetingsMaintain knowledge of Universal Credit, Homelessness and Southampton City Council policy and procedures to provide the right support and guidance to vulnerable people.

Southampton, England, United Kingdom

Supporting people with enduring mental health in their homes in the community, with difficulties relating to benefits, housing, debts, homelessness and well-being.Working closely with NHS Community Mental Health Services, by running a housing surgery at College Keep, for people to drop in with their Care Coordinator to discuss housing and benefits. Organisation skills, such as organising my own diary, ensuring all contact is written in detailed factual notes, and prioritising workload to meet deadlines, such as court dates. Multi-agency working, inclusive of MAPPA and MARAC meetings, as well as Safeguarding.Closed service – due to loss of funding. Contract TUPE to Home Group

Westminster London

Strong ability to communicate with different people, from the general public, MPS and Lords through phone, email and letter correspondence. The organisation of the telephone directory for the House of Commons and House of Lords, ensuring correct contact details, office numbers/location and assistants' details were registered correctly. Acting as covering senior with duties including but not limited to; scheduling, dealing with absences, complaints and dealing with escalations, ensuring targets are met and relaying information between Switchboard and all parliamentary offices

Southampton, United Kingdom

Assisting with Customer queries in a front-facing manner and remaining professional and polite to all customers. As well as using active listening also deescalation g upset or frustrated customers to offer help and supportCovering the “Fast Track” area to ensure that any quick queries are dealt with without the customer waiting, as well as advising what information they need to provide.Helping Customers with any issues regarding online using the self-service areaKeeping up to date with any changes in the 14 service areas including State benefits, Council Tax, Homelessness and Housing.

Southampton, United Kingdom

Running the front of the store ensuring tills were staffed, stocked and emptied at the end of each shiftHiring Christmas sales staff for the “seasons” of 2007, 2008 and 2009. This meant hiring 150 staff in a 7-week window. Also, to complete leaver interviews with the temporary staff. Furthermore managing training for new starters to ensure new starters are confident within their new role and creating a follow-up timetableCreating a full team schedule to maintain coverage of overall departments during lunch. This also meant managing the schedules over key sales times to ensure coverage

Bachelor Of Applied Science - Basc, Forensic Psychology, First-Class

Activities and Societies: Activities and Societies: Course Representative (Levels 4 and 5), Psychology Student Mentor, Psychology Society.

Btec Level 5 Diploma, Practice Leadership In Positive Behaviour Support By The British Institute Of Learning Disabilities, Distinction

Activities and Societies: Completed Modules: Understanding behaviours that challenge and the roles of Positive Behaviour Support (Level 4).

Access To Higher Education, Healthcare Route, Distinction 37 Merit 3

Activities and Societies: Access to higher education healthcare route studying Biology, Psychology, Neuroscience, Sociology.

Gcse, Secondary Education, English Lang/Lit Aa Maths C Applied Science Aa Drama A* Dance A* French C

Activities and Societies: Presenter at Southern Rock Challenge 100% attendance through school certificate Drama and dance productions