Luke Brost Email & Phone Number

Wheaton, Illinois, United States

Madison, Wisconsin, United States

• Managed the food and beverage service onboard, ensuring all passengers were provided with a positive experience.• Stocked shelves and coolers with 1,000+ food and beverage items, ensuring shelves were always full and well-presented.• Ensured all food and beverage orders were accurate and served promptly, resulting in a 10% increase in customer satisfaction.

Saint-Charles, Illinois, United States

• Oversaw the status of every client that held a membership with the company, leading to the daily maintenance of 2500+ accounts.• Organized each individual transaction within the company using Intuit QuickBooks, which allowed for the company to keep track of $100,000+ of purchases and sales each month.• Headed a marketing project that consisted of 3 marketing pieces and was mailed to 100+ new homeowners in the Saint Charles area, resulting in $5,000 of sales for the company

Madison, Wisconsin, United States

• Administered surveys to 1000+ Wisconsin residents while using a wide range of social skills, resulting in 100+ completed calls and the collection of valuable information regarding the general health of residents in the state.• Trained 10+ employees to call new cases by guiding them through mock phone calls and diverse scenarios, overall improving the efficiency of the calling room.• Assisted in calling refusals, using unique persuasive strategies and persistence to successfully convert 50+ refusals to completed calls.

Elburn, Illinois, United States

• Collaborated on diverse landscaping projects with a crew of 15+ workers to produce over $1 million in total sales.• Established strong relationships with clients by going above and beyond what was asked, leading to the company’s retention of a 4.7 out of 5-star rating on Google reviews.• Contributed to the development of a staffing schedule by using Microsoft Excel for each project, which ensured productivity within the company was kept at a maximum.

Bachelor'S Degree, Consumer Behavior And Marketplace Studies

Aspiring Bachelor'S Degree, Marketing