Luke Bruce Email & Phone Number

Marston Moretaine, Gb

Milton Keynes, England, United Kingdom

Milton Keynes, England, United Kingdom

Liaising with Hiring managers and other internal stakeholders to understand specific requirements of roles that is being recruited. Creating vacancies and advertisements (both internal and external). Acting as the first point of call for candidate queries and processing applications. Arranging shortlisting with panels and then interviews for candidates that are shortlisted using multiple HR and Resourcing systems. Processing offer letters and appointments for successful candidates. Carrying out pre-employment checks (including Right to Work, medical, reference & DBS checks) and supporting the candidate, the hiring manager and other internal stakeholders throughout the onboarding process all whilst ensuring to provide the highest level of service to ensure the best possible experience for all stakeholders involved in all parts of the process.Selected Contributions:- Consistently gained highly positive feedback from colleagues inside and outside of the Resourcing Hub resulting in three Going the Extra Mile (GEM) awards since starting in the Hub.- Have successfully been responsible for training a number of staff and acted as a trusted point of call even with advisors that have been in the role for a lot longer than myself.- Have recently contributed towards the continuous improvement of the hub by creating a new offer recommendation form which will result in the offer & onboarding team being able to work more efficiently by drastically reducing the amount of follow-up emails sent to the hiring manager at the point of creating an offer letter.- Have recently played a key role in the creation of multiple written processes for the Resourcing Hub to help as a reference point for training, drive efficiency & ensure consistency of work throughout the team.

Milton Keynes, England, United Kingdom

Act as a first point of contact in regards to the University's Complaints and Appeals procedure for both members of staff and students. Responsible for triaging complaints and appeals to the correct areas for investigation, ensuring that complaints and appeals are responded to within the timeframes set out in the procedure and co-ordinating responses that require input from different areas of the University. In this role, I am also responsible for the diary management of the Senior Casework Manager. I plan meetings in advance and regularly review the diary in order to rearrange on occasions where a higher priority meeting is added at a later date or when peoples' availability changes.

Milton Keynes, England, United Kingdom

Responsible for acting as the first point of referral for complex queries and complaints in relation to both the generic service and the specialist outbound area of the service from advisors within Student Recruitment and Support. Ensuring systems related procedures and internal service procedures are observed by all advisors providing additional training and coaching where necessary and appropriate. Adaptable to suit the needs of the management team within Student Recruitment and to allow the management team to continue to perform their usual role whilst the Floor Supervisor helps advisors with queries that would often be referred to Team Managers.

Milton Keynes, United Kingdom

Responsible for providing new and continuing students with IAG regarding various aspects of their study with The Open University. This takes place largely via telephone, email and webchat function however is sometimes undertaken face to face in our reception. Often act as first point of contact to students who require referral to further specialist teams. I am currently the Continuous Improvement Champion for the FASS Student Recruitment office which is made up of around 80 staff. I have acted as support for new starters in both floorwalking and one to one scenarios.

Flitwick, England, United Kingdom

Genres: Dance Music - House/Tech House/TechnoMore of a hobby than a job but have played at some of the biggest clubs in the world on occasion including Ministry of Sound in London.

Responsible for food preparation according to recipes, ensuring the provided dietary information is correct and that health and safety standards are maintained throughout the meal creation process. Oversaw the management of the kitchen to comply with local regulations, as well as ensuring a standard of cleanliness and hygiene the would pass inspections by auditors and health officers.

Ampthill, Bedfordshire, United Kingdom

Managed all aspects of customer service, liaising with both vendors and customers, able to establish rapport with individuals, applying expert knowledge to develop swift and efficient solutions to queries and issues. Served as a point of contact for colleagues for all IT issues, using extensive experience to assist with queries and pass on institutional knowledge of the company and its processes, structures, and technology. Supervised planning, operations, and rotas over high-trade seasonal periods, including Christmas and Black Friday. Led multiple teams on various projects, ensuring they were trained to a high level, as well as ensuring that company standards of health and safety are met.Selected Contributions:- Reduced online training numbers from 300+ to none, ensuring compliance in the event of a health and safety audit.- Managed a team of five, supervising Christmas food delivery orders for three years running; handled over 1500 orders without a single complaint from customers.- Supervised stock routines at the food service counter, training staff in best practice for stock-taking/off-saling and reducing wastage costs by 70%.- Trained a second IT point of contact, who assisted with queries and ensured they were solved in the most efficient manner.- Awarded ‘Partner of the Year’ at the 2016 AGM.

Milton Keynes, United Kingdom

Supervised the management, replenishment of stock, and prompting sales in the menswear section. Adjusted management style according to the context, more informal when communicating with staff, but switched to formal as the situation demanded. Met and exceeded sales targets consistently, selling approximately £1000 worth of product on a daily basis.

Bsc (Honours) Open, Business Management & Law

Education record