Luke Carter

Luke Carter Email and Phone Number

Business Development Manager @ Backam Group @ Backam Group
Luke Carter's Location
Greater Sydney Area, Australia
Luke Carter's Contact Details

Luke Carter work email

Luke Carter personal email

n/a
About Luke Carter

At Backam Group, our team’s focus is on nurturing impactful relationships and optimizing our approach to business development. With a comprehensive background as a Managing Director, I've honed strategic staffing skills that are now instrumental in enhancing our company's reputation and service delivery. My commitment to creating an equitable work environment is steadfast, recognizing the importance of treating all roles with respect, from lift operators to site foremen.Safety is a cornerstone of my professional philosophy; ensuring each team member returns home with their well-being intact is a priority that parallels our client engagement strategies. In addition to fostering a respectful workplace, my experience in help desk and technical support enables me to effectively bridge the gap between technical solutions and business growth. The ambition to elevate employee status and client satisfaction alike drives our mission forward at Backam Group.

Luke Carter's Current Company Details
Backam Group

Backam Group

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Business Development Manager @ Backam Group
Luke Carter Work Experience Details
  • Backam Group
    Business Development Manager
    Backam Group May 2023 - Present
    Sydney, New South Wales, Australia
  • Fuel Screening Australia
    Managing Director
    Fuel Screening Australia Aug 2015 - May 2023
    New South Wales, Australia
  • Telstra
    Major Incident Manager
    Telstra Nov 2010 - Dec 2014
    Sydney
    Managing all High Severity and Critical Incidents across the Global Services – ISM business unit ensuring customer SLA’s are met and ensuring High Profile services are restored in the most time affective manner. This includes but not limited to customers such as CBA, Qantas, Medibank, Australia Post, Origin Energy, Linfox, DHS, Customs and multiple other customers.Providing communications to Telstra Internal and External Stakeholders about current Major Incidents, These communications are sent up to CEO level.Running Technical bridges, driving resolution of incidents by prioritising technical staff and ensuring focus on the task at handUsing Vendor management skills to ensure Telstra Vendors are providing the best possible response to a major incidentActing as an escalation point within the Global Services Business unit.
  • Telstra
    Service Desk
    Telstra Mar 2009 - Nov 2010
    L1/L2 Helpdesk Support across Qantas, Australia Post and MedibankProviding end user support for all Qantas AcquisitionsTicket Logging Desktop SupportNetwork SupportVOIP Support

Luke Carter Skills

Incident Management Service Desk Service Delivery Bmc Remedy Itil Itil V3 Foundations Certified It Service Management Vendor Management Outlook Customer Service Telecommunications Service Management Managed Services Problem Management Stakeholder Management It Operations Wan Management Project Delivery Sla Service Improvement Cisco Technologies Outsourcing Data Center Help Desk Support Itil Certified It Management Technical Support System Deployment Infrastructure Service Delivery Management It Outsourcing Hp Openview Windows 7 Call Centers Vmware Major Incident Management Contact Centers Release Management Prince2 Service Level Management Cisco Call Manager Disaster Recovery Incident Handling Active Directory System Administration Petroleum Diesel Filtration

Luke Carter Education Details

  • Forsythes Training
    Forsythes Training
    Lead Initial Response To And Investigate Whs Incidents
  • Charles Sturt University
    Business Administration (Computing)
  • St Peter'S Catholic College
    St Peter'S Catholic College
  • Csia
    Csia
    Diploma Of Management
  • Csia
    Csia
    Certifcate Iv Frontline Management

Frequently Asked Questions about Luke Carter

What company does Luke Carter work for?

Luke Carter works for Backam Group

What is Luke Carter's role at the current company?

Luke Carter's current role is Business Development Manager @ Backam Group.

What is Luke Carter's email address?

Luke Carter's email address is lu****@****.com.au

What schools did Luke Carter attend?

Luke Carter attended Forsythes Training, Charles Sturt University, St Peter's Catholic College, Csia, Csia.

What skills is Luke Carter known for?

Luke Carter has skills like Incident Management, Service Desk, Service Delivery, Bmc Remedy, Itil, Itil V3 Foundations Certified, It Service Management, Vendor Management, Outlook, Customer Service, Telecommunications, Service Management.

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