Luke Cerny

Luke Cerny Email and Phone Number

General Manager at Hyatt @ HYATT Hotels
Luke Cerny's Location
San Carlos, California, United States, United States
Luke Cerny's Contact Details
About Luke Cerny

Luke Cerny is a General Manager at Hyatt at HYATT Hotels. He possess expertise in hotel management, hospitality management, hospitality industry, hotels, revenue analysis and 4 more skills. Colleagues describe him as "Luke is a rare treasure in the Hospitality Industry. You will never find someone with a more sincere love of the people nor with a greater standard of care for the hotels he stewards. I was fortunate to mentor under Luke while we were at the Holiday Inn, San Francisco, and can tell you first hand, that I learned more about management, security, and hotel operations during that time, than during any other of my 12+ years in hotels. His conscientiousness, his sense of humor, and his… Show more"

Luke Cerny's Current Company Details
HYATT Hotels

Hyatt Hotels

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General Manager at Hyatt
Employees:
600
Luke Cerny Work Experience Details
  • Hyatt Hotels
    General Manager
    Hyatt Hotels Apr 2022 - Present
    San Carlos, California, United States
    General Manager for the newest Hyatt on the Peninsula. Located between San Francisco and Silicon Valley. 104 rooms full service operations.-Opening General Manager for a ground up new build Hyatt-Already the leading Hyatt Place hotel in the Bay Area. YTD #1 in CA, top #10 in Americas, Outperforming in all Hyatt metrics-9.6 Expedia Score is one of the highest in the Bay Area-Positioned to be the premier hotel within the area securing local and global accounts and shifting market… Show more General Manager for the newest Hyatt on the Peninsula. Located between San Francisco and Silicon Valley. 104 rooms full service operations.-Opening General Manager for a ground up new build Hyatt-Already the leading Hyatt Place hotel in the Bay Area. YTD #1 in CA, top #10 in Americas, Outperforming in all Hyatt metrics-9.6 Expedia Score is one of the highest in the Bay Area-Positioned to be the premier hotel within the area securing local and global accounts and shifting market share-General Manager of the year (2023) presented by Engage Hospitality Show less
  • Crowne Plaza® Hotels & Resorts
    Hotel Manager
    Crowne Plaza® Hotels & Resorts Sep 2016 - Sep 2020
    San Mateo, California
    353 room business class hotel with 3 restaurants, 2 bars and meeting space totaling 16,000 square feet specializing in large and complex groups and events.• Management of teams including all Operations, Revenue Management, Human Resources and Finance. 200+ employees, 400K-500K customers per year• Reporting directly to the VP of Operations in the role of Hotel Manager• Oversight of Human Resources supporting 500+ employees in areas of company events, workers comp and LOA… Show more 353 room business class hotel with 3 restaurants, 2 bars and meeting space totaling 16,000 square feet specializing in large and complex groups and events.• Management of teams including all Operations, Revenue Management, Human Resources and Finance. 200+ employees, 400K-500K customers per year• Reporting directly to the VP of Operations in the role of Hotel Manager• Oversight of Human Resources supporting 500+ employees in areas of company events, workers comp and LOA. Compensation, incentives, and recruitment of 200+ employeesDirectly manage Facilities staff with construction mgt. and ongoing property improvementRESULTS • 2019 – Certificate of recognition from US Whitehouse during Vice Presidential stay • 2018- Increased Market Penetration +10.8% YOY through heavy focus on Sales and Revenue Management moving RGI ranking from 4 out of 7 to 2 out of 7. Customer Success scores +4.2% YOY making the hotel the leading Crowne Plaza in the Bay Area Show less
  • Intercontinental Hotels Group (Ihg®)
    Director Of Operations
    Intercontinental Hotels Group (Ihg®) Aug 2007 - May 2016
    San Francisco, Ca Usa
    388 rooms, 3 unions • Management of all of Operation teams including the Front Office, Housekeeping, Revenue, Food and Beverage, Security, and Engineering Departments. 120+ employees• Acting GM of the hotel during GM’s absences 2011-mid 2012. (1 ½ years)• Oversight of all programs related to Guest Services, Risk Management, Emergency Response, Information Technology, and Capital Planning/Execution.• Expert nowledge of union contracts (Local 2, Local 39, and Teamsters 856) with… Show more 388 rooms, 3 unions • Management of all of Operation teams including the Front Office, Housekeeping, Revenue, Food and Beverage, Security, and Engineering Departments. 120+ employees• Acting GM of the hotel during GM’s absences 2011-mid 2012. (1 ½ years)• Oversight of all programs related to Guest Services, Risk Management, Emergency Response, Information Technology, and Capital Planning/Execution.• Expert nowledge of union contracts (Local 2, Local 39, and Teamsters 856) with high level contract interpretations and negotiations, grievance hearings, mediations, and arbitrations.RESULTS• 2016 - Gross operating profit outperformed budget 7 out of 8 years• 2015 - Received certificate of achievement for the most improved overall guest satisfaction score presented by IHG two years in a row.• 2011 - Award for best 2011 employee engagement index presented by IHG (During acting GM) Show less
  • Crowne Plaza® Hotels & Resorts
    Room Division Manager
    Crowne Plaza® Hotels & Resorts May 1999 - Aug 2007
    Palo Alto, Ca Usa
    189 rooms, 24K square feet of meeting space• Management of Rooms Operations including Front Office, Hsk, Maint, Bell, and Valet.• Operational planning for high profile guests, such as, US Presidents and dignities, Royal Families, CEO’s, celebrities, and including large tech conventions and social events.RESULTS• 2005 - Manager of the Year award • 2003 - Certificate of recognition from US Whitehouse during Presidential stay• 2001 - Service excellence award winner for… Show more 189 rooms, 24K square feet of meeting space• Management of Rooms Operations including Front Office, Hsk, Maint, Bell, and Valet.• Operational planning for high profile guests, such as, US Presidents and dignities, Royal Families, CEO’s, celebrities, and including large tech conventions and social events.RESULTS• 2005 - Manager of the Year award • 2003 - Certificate of recognition from US Whitehouse during Presidential stay• 2001 - Service excellence award winner for the hotel from IHG Show less

Luke Cerny Skills

Hotel Management Hospitality Management Hospitality Industry Hotels Revenue Analysis Resorts Property Management Systems Customer Service Management

Frequently Asked Questions about Luke Cerny

What company does Luke Cerny work for?

Luke Cerny works for Hyatt Hotels

What is Luke Cerny's role at the current company?

Luke Cerny's current role is General Manager at Hyatt.

What is Luke Cerny's email address?

Luke Cerny's email address is ce****@****hoo.com

What is Luke Cerny's direct phone number?

Luke Cerny's direct phone number is (828) 254*****

What skills is Luke Cerny known for?

Luke Cerny has skills like Hotel Management, Hospitality Management, Hospitality Industry, Hotels, Revenue Analysis, Resorts, Property Management Systems, Customer Service, Management.

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