Luke Cerny Email & Phone Number

San Carlos, California, United States

General Manager for the newest Hyatt on the Peninsula. Located between San Francisco and Silicon Valley. 104 rooms full service operations.-Opening General Manager for a ground up new build Hyatt-Already the leading Hyatt Place hotel in the Bay Area. YTD #1 in CA, top #10 in Americas, Outperforming in all Hyatt metrics-9.6 Expedia Score is one of the highest in the Bay Area-Positioned to be the premier hotel within the area securing local and global accounts and shifting market… Show more General Manager for the newest Hyatt on the Peninsula. Located between San Francisco and Silicon Valley. 104 rooms full service operations.-Opening General Manager for a ground up new build Hyatt-Already the leading Hyatt Place hotel in the Bay Area. YTD #1 in CA, top #10 in Americas, Outperforming in all Hyatt metrics-9.6 Expedia Score is one of the highest in the Bay Area-Positioned to be the premier hotel within the area securing local and global accounts and shifting market share-General Manager of the year (2023) presented by Engage Hospitality Show less

San Mateo, California

353 room business class hotel with 3 restaurants, 2 bars and meeting space totaling 16,000 square feet specializing in large and complex groups and events.• Management of teams including all Operations, Revenue Management, Human Resources and Finance. 200+ employees, 400K-500K customers per year• Reporting directly to the VP of Operations in the role of Hotel Manager• Oversight of Human Resources supporting 500+ employees in areas of company events, workers comp and LOA… Show more 353 room business class hotel with 3 restaurants, 2 bars and meeting space totaling 16,000 square feet specializing in large and complex groups and events.• Management of teams including all Operations, Revenue Management, Human Resources and Finance. 200+ employees, 400K-500K customers per year• Reporting directly to the VP of Operations in the role of Hotel Manager• Oversight of Human Resources supporting 500+ employees in areas of company events, workers comp and LOA. Compensation, incentives, and recruitment of 200+ employeesDirectly manage Facilities staff with construction mgt. and ongoing property improvementRESULTS • 2019 – Certificate of recognition from US Whitehouse during Vice Presidential stay • 2018- Increased Market Penetration +10.8% YOY through heavy focus on Sales and Revenue Management moving RGI ranking from 4 out of 7 to 2 out of 7. Customer Success scores +4.2% YOY making the hotel the leading Crowne Plaza in the Bay Area Show less

San Francisco, Ca Usa

388 rooms, 3 unions • Management of all of Operation teams including the Front Office, Housekeeping, Revenue, Food and Beverage, Security, and Engineering Departments. 120+ employees• Acting GM of the hotel during GM’s absences 2011-mid 2012. (1 ½ years)• Oversight of all programs related to Guest Services, Risk Management, Emergency Response, Information Technology, and Capital Planning/Execution.• Expert nowledge of union contracts (Local 2, Local 39, and Teamsters 856) with… Show more 388 rooms, 3 unions • Management of all of Operation teams including the Front Office, Housekeeping, Revenue, Food and Beverage, Security, and Engineering Departments. 120+ employees• Acting GM of the hotel during GM’s absences 2011-mid 2012. (1 ½ years)• Oversight of all programs related to Guest Services, Risk Management, Emergency Response, Information Technology, and Capital Planning/Execution.• Expert nowledge of union contracts (Local 2, Local 39, and Teamsters 856) with high level contract interpretations and negotiations, grievance hearings, mediations, and arbitrations.RESULTS• 2016 - Gross operating profit outperformed budget 7 out of 8 years• 2015 - Received certificate of achievement for the most improved overall guest satisfaction score presented by IHG two years in a row.• 2011 - Award for best 2011 employee engagement index presented by IHG (During acting GM) Show less

Palo Alto, Ca Usa

189 rooms, 24K square feet of meeting space• Management of Rooms Operations including Front Office, Hsk, Maint, Bell, and Valet.• Operational planning for high profile guests, such as, US Presidents and dignities, Royal Families, CEO’s, celebrities, and including large tech conventions and social events.RESULTS• 2005 - Manager of the Year award • 2003 - Certificate of recognition from US Whitehouse during Presidential stay• 2001 - Service excellence award winner for… Show more 189 rooms, 24K square feet of meeting space• Management of Rooms Operations including Front Office, Hsk, Maint, Bell, and Valet.• Operational planning for high profile guests, such as, US Presidents and dignities, Royal Families, CEO’s, celebrities, and including large tech conventions and social events.RESULTS• 2005 - Manager of the Year award • 2003 - Certificate of recognition from US Whitehouse during Presidential stay• 2001 - Service excellence award winner for the hotel from IHG Show less