Luke Cloud Email & Phone Number

● Consulted for and engineered the data protection environments of many customer accounts, integrating IntelliSnap, Content Indexing, deduplication and all core Simpana technologies● Advised and implemented environmental changes to align backup and recovery operations with industry best practices and business requirements. ● Provided input to new solution designs, ensuring viability and mitigation of risk.● Proactively worked to improve business processes and to identify gaps in operations while providing effective communications to leadership● Successfully reduced storage costs by utilizing custom built tools to effectively identify orphaned and duplicate backup data● Routinely analyzed performance and resource utilization to identify and address data growth and evolving business needs. ● Familiar with common Windows troubleshooting tools, such as Sysinternals, Nirsoft tools and some level of debugging with OllyDbg and x64dbg● Design and support of all customer environments included the integration of disk and tape solutions, including NetApp, EMC, Quantum, IBM, Data Domain, and Dell LTO Tape and disk solutions; Maintained local datacenter, including racking and cabling servers, OS builds and configurations. ● Engineered and successfully tested the disaster recovery plans for many customers, meeting and exceeding customer RPO and RTO goals.● Designed advanced custom Commvault reports in Microsoft T-SQL; Designed custom scripting for peers and customers using PowerShell for automation and administration● Responsible for advanced troubleshooting of backup software and associated hardware commonly used in backup and recovery environments such as tape drives/libraries (IBM and Quantum), Data Domain Enterprise platform, storage devices (RAID arrays), Dell EqualLogic and Compellent storage

● Advised on the effective design, deployment and operational usage of Commvault into new and existing customer environments● Implemented, tested and deployed all Commvault software components according to solution design and customer business needs● Provided resident support, reviewing and assuring the quality of designs implemented by clients or Commvault partners● Delivered custom training, CommVault Site Review Audits and Operational services● Troubleshot issues or problems associated with or created by a CommVault solution.● Engineer level experience with CommVault QiNetix/Simpana technologies, including SnapProtect, Content Indexing, Deduplication and all core technologies ● Engineer level experience with Commvault integration with all supported products and supported Unix, Linux, and Microsoft operating systems● Practical experience with Storage Area Networks and NAS devices, including NetApp, EMC, and IBM SVC● Advanced administration and troubleshooting of Windows server environments● Experience configuring Commvault in complex virtual environments

● Responsible for resolving escalated high-complexity issues for Dell customers experiencing technical problems with mission critical Dell PowerVault Tape Backup and Restoration Systems● Responsible for training the team on Commvault, Backup Exec, NetBackup, Legato Networker, and Dell Tape technologies, Fibre Channel technologies, Data Domain and McData and Brocade Fibre switches● Responsible for supporting multiple Operating Systems including configuration for TBU functionality on Microsoft Windows server families, Linux, and Novell Netware, Solaris and VMWare• Routinely perform trend analysis to identify ongoing technical concerns and to forecast future concerns• Responsible for broader case ownership, including consulting for customer needs and providing design documentation for customer projects● Interfaced with internal contacts and outside vendors for consulting on customer needs and implementing advanced services.

• Maintained the overall installation of hardware and software on a daily basis• Maintained several Microsoft NT/2000 Servers and enterprise trust relationships• Supported users with TIMS (Training Integrated Management System) applications and provided ahelp desk function for Sheppard AFB TIMS• Reported and tracked maintenance issues and trouble tickets through the Magic Total Service Desklocated in San Antonio• Supported TIMS users at the Flight Lines, in the squadron buildings and the Academic Labs• Ensured on-site capability to perform routine backups and recovery• Ensured the JPATS network is configured as required by Site Activation Support plans and guidancefrom system engineers in Colorado Springs• Performed administration and routine maintenance and backups for several Microsoft SQL 2000servers• Familiar with basic Microsoft Transact-SQL queries

• Responsible for the desktop PC, Server, application, printer and fax support for over 1200 nodes, aswell as maintenance for all PCs and servers.• Trained users in the use of equipment• Used Remedy to report, track and catalogue trouble tickets in an organized manner• Experience with creating desktop images and building new machines using Norton Ghost and Ghostcast Server• Assembled custom desktops for multiple users with specific needs• Responsible for checking the quality of all repaired equipment before being returned to customers• Experience in the use of SMS to remotely deploy applications and troubleshoot various OS andapplication issues• Designed, built and administered several Windows TCP/IP networks, including routine backups,hardware configuration and maintenance• Implemented and programmed CISCO Routers including Interior and Border Gateway protocols, IPfiltering, and NAT• Experience installing, configuring, and maintaining Microsoft NT server• Experience installing and configuring Microsoft 2000 server within a lab environment• Installed and configured DNS, DHCP and WINS in both NT and 2000 server• Installed, configured, and maintained Microsoft Exchange 5.5 and DMS including backing up,restoring, and troubleshooting corrupted information stores• Experience with NT 4.0 Workstation: client installs, MS print sharing, File sharing, accountadministration, user and server manager• Experience with WinXP/2000: client installs, MS print and file sharing and desktop remote controlfunctionality• Experience with command line administration of both local and remote servers• Integrated networks with High-powered Wireless Point to Point Microwave connections• Consulted superiors on necessary Video Teleconferencing equipment required to meet theorganization's needs• Installed, configured and operated a large Video Teleconferencing system using Madge intelligentswitching technology

Aa, Business Administration

Bachelor Of Science - Bs, Computer And Information Sciences, Software Engineering