Luke Constable Email & Phone Number

*Responsible for management of a team of up to 12 senior analysts, tasked with delivering the highest-quality work for some of Kantar Media’s top clients by value and reputation.*Responsible for driving improvements, developing new techniques, and providing software expertise. Implementing and developing new work processes to improve efficiency.*Knowledge Leader: Developing training with the aim to continuously improve and expand the team’s skills, knowledge and products.*In charge of mitigating risks across the team through resource planning and allocation, as well as through innovation.

1 Broadgate Circle

Media intelligence services market leader with over 5,000 clients, working with organisations of every size and across all sectors, including: public relations, corporate & financial, consumer, government and not for profit.*Responsible for management of day-to-day operations within a team of up to 10 analysts, including recruitment, disciplinary action and all HR areas. Developing KPIs to monitor the team performance.*Responsible for driving improvements and mitigating risks across the team through resource planning, allocation and time management. *Developing training and development plans for the team with the aim to continuously improve and expand the team’s skills, knowledge and products.*Implementing and developing new work processes to improve efficiency.*Liaising with other departments on both regular and ad-hoc projects to ensure maximum information is captured and a quality report delivered.*Responsible for improving the quality of briefs and the development of new projects for existing clients and new business.

1 Broadgate Circle

Media intelligence services market leader with over 5,000 clients, working with organisations of every size and across all sectors, including: public relations, corporate & financial, consumer, government and not for profit.* Providing quantitative and qualitative research aimed at producing monthly, quarterly and ad hoc reports that summarise coverage accurately and concisely.* Evaluating broadcast and international press using analytical and numerical skills, as well as providing a creative judgement.* Implementing the company’s quality control procedures and liaising with key stakeholders to ensure all reports meet the required standards.* Lead analyst for a large global account, specialised in servicing retail and government sector organisations with experience of assisting in the early stages of new projects through to day-to-day handling.

Tower Hill, London

Responsible for management and production of client reports; compiling and cleansing raw data, converting into qualitative and quantitative media intelligence, and offering interpretative media insight.In-depth understanding of various software programs and media monitoring tools: Microsoft Excel; Powerpoint; Radian6; Topsy, Google Trends, Lexis Nexis.Honed time-management and prioritisation skills, handling a variety of weekly, monthly, quarterly and yearly reports.Mentoring of team members and training on client briefs.

Soho, London

My responsibilities developed as part of a management restructure. As such, I was integral in ensuring daily work continued uninterrupted during the transition to new premises during the busy Christmas period.Played a key part in driving an increase in our client base, contributing towards achieving a 30% growth in revenues for the financial year ending 2011. Maintained responsibility for the ongoing development of the flagship Newslive operating system, suggesting IT change requests where necessary. Assumed control of staff induction, devising aptitude tests, training plans and user guides for new starters across different shifts.Administration of staff bonus payments in keeping with monthly payroll figures and deadlines.

Bromley, United Kingdom

Assisted in the overall responsibility of the News department, ensuring that all deadlines were met to high standards of quality.Assumed responsibility for quality assurance, ensuring that all client content was of the highest quality, taking control of up to 3,000 multi-media press articles a day, vetting the entire News department’s output for relevance and quality.Devised an intuitive quality assurance procedure that was applied business-wide across both Day and Night shifts. Further developed a close eye for detail in processing content dry-runs for new client trials, establishing clear user instructions to be cascaded to Production Assistants.

Bromley, United Kingdom

In a role created specifically for me, I was imperative to the launch and development of Newslive, an ambitious news product designed to place the business at the forefront of the fast-paced media monitoring industry. Daily tasks included collating print, online, radio and television news articles for clients and fulfilling a range of services to meet the needs of their account. This required assessing the relevance of articles, summarising and evaluating news items to assess editorial sentiment and editing the layout of print publications and broadcast streams.

Old Street, London

Monitored press coverage from over 5,000 UK print and online publications for our clients. Consistently achieved – and was rewarded for - a monthly Rejection Ratio of sub-0.3%, with 1% being the company bonus scheme limit.Serving clients ranging from the Home Office to Virgin, we aided in the monitoring of company reputations, tracked business brands, and assessed publicity campaigns. Key skills required included a close eye for detail, multi-tasking ability and cohesive communication skills. These abilities were maximized as part of Operation Yield, a drive to achieve greater results, with my total monthly output figure rising by an average of 35% a month.

West Thurrock

Liaising with customers on a first-hand basis, I took charge of customer service at several different levels of the shopping experience. Achievements included maintaining a cash desk and successfully passing an audit; ensuring a high level of customer service, achieving a district-wide high score on our mystery shop; authorising all refunds to protect loss prevention margins and reducing stock loss figures; arranging staff training and disciplinary action; handling customer queries and complaints; organising appropriate staff cover.