Responsibilities:• Responsible for the Genesis range and selected Hyundai models• Develop and propose the model line-up, including pricing, to senior management for new and updated Genesis models• Carry out competitor comparisons on the Australian luxury vehicle market • Conduct ongoing negotiation with global headquarters to secure the ideal variants, specification and pricing for Genesis vehicles in the Australian luxury vehicle market• Develop the necessary model coding to allow vehicles to be ordered• Research, collate and present Genesis vehicle information to the wider company, agencies, dealers and journalists via product bulletins and presentations• Inspect vehicles upon arrival to Australia for accuracy against expectations• Check the accuracy of advertising material (brochures, press releases, web content, etc) against vehicle specifications• Manage staff including recruitment and trainingAchievements:• Planning of initial three Genesis Electric Vehicles • Creation of detailed training guides for core processes• Simultaneous planning of seven vehicles during 2022

Responsibilities:• Develop detailed knowledge of GENESIS vehicles including features, benefits and operations• Be the point of contact for staff and customer detailed product queries regarding the specification and operation of GENESIS vehicles; supporting initial sales, ownership satisfaction and marketing• Develop vehicle presentation aids for sales staff, simplifying complex vehicle features for ease of communication• Train sales staff in product knowledge and product presentation• Selling of GENESIS vehicles including vehicle presentations, follow-up, sales and deliveries• Support the sales team in coordination of the delivery process for each customerAchievements:• Creation of an accurate base of vehicle information – Visual Reference Guides, Key Spec Walk-ups, etc• Creation of detailed iPad-based Product Presentation Guides for GENESIS vehicles• Delivery process generation and continuous improvement

Responsibilities:• Develop and execute a dealership-specific retention sales process to target loyal Service Department customers and bring them into an earlier repurchase cycle (TEX – Toyota Exchange Program)• Develop support aids for this sales process – Process maps, scripts, customer PowerPoint ‘Lifecycle Check’ presentations, database management, incentives, reporting, etc• Liaise with key stakeholders to ensure the necessary support needed for successful execution• Sell and deliver new Toyota vehicles including customer qualification and vehicle presentations Achievements:• Creation & execution of a retention sales process targeting loyal dealership customers, including process mapping, stakeholder engagement, incentive setting, etc

Responsibilities:• Develop key Sales Process training materials for national rollout including planning & strategy documents, session plans, PowerPoint presentations and workbooks aimed at providing foundational skills and knowledge to Trainee Sales Consultants, in order to support their becoming effective and competent quickly • Develop training plans and schedules for the rollout of Sales Process training to Trainee Sales Consultants for AHG dealerships located along the East Coast of Australia• Deliver face-to-face Sales Process training to dealer staff across NSW through small group presentations • Liaise with key stakeholders to ensure the necessary support needed for successful trainingAchievements:• Ground-up creation of a three-day sales process training package aimed at educating Trainee Sales Consultants in personal preparation, handling inquiries, meet & greet, customer discovery, product presentation, product knowledge and trial closing

Responsibilities:• Project managed the rollout of yearly vehicle changes to the Lexus Australia Website and Dealer Websites, including advertising content development and accuracy checks• Proposed / Coordinated / Project managed the rollout of design, functionality and platform improvements to the Lexus Australia Website and Dealer Websites• Coordinated multiple digital agencies to develop advertising and action website improvements • Developed vehicle information including website copy, feature lists, image libraries and virtual tours • Project managed the integration of advertising campaigns onto the Lexus Australia and Dealer Websites • Worked closely with print, social, press, brand and other marketing departments / agencies to ensure alignment and accuracy of advertising• Managed a $2.5M budgetAchievements:• Project managed the timely rollout of significant concurrent model changes • Project managed numerous website functionality and design improvements including model web page consolidation, hybrid information portal, vehicle comparison tool, navigation redesign, eBrochure improvements, etc• Helped achieve significant improvements in independent website usability surveys• Assisted in the re-platforming of lexus.com.au and all dealer sites to the Sitecore content management system, including ownership of the Build & Price tool, vehicle master data and overall vehicle advertising accuracy & effectiveness• Served as the informal Subject Matter Expert for vehicle information within the marketing team and supporting agencies• Managed / Developed various process improvements to foundational vehicle advertising on the lexus.com.au website including feature lists, copy, imagery, test plans and processes• Successfully executed change management, workforce transition, training and knowledge capture responsibilities as part of interstate office relocations

Responsibilities:• Developed training plans and schedules for the rollout of Product Training to the Toyota & Lexus dealer networks on new and facelifted models, special editions, competitor models and vehicle technology• Developed / Project managed the development of training materials including key feature guides, benefit guides, workbooks, pocket guides, online training, PowerPoint and video presentations to educate sales staff as to vehicle features, advantages, benefits, unique selling points and competitive advantages of Toyota and Lexus vehicles• Delivered face-to-face vehicle product training to dealer staff within NSW and across Australia through presentations to small and large groups utilising a variety of presentation methods and aids at conference venues and in dealerships• Trained new staff in the basics of selling (Road To A Sale) and Toyota / automotive technology• Organised and managed the selection and booking of event venues for delivery of metro and rural product training around NSW and Australia (event management)• Assessed the presentation standards of sales consultants and coached selected sales consultants to compete in the National Skills competition – Sales Walkaround• Created periodic quiz’s to test sales consultants vehicle knowledge and retention• Delivered ad-hoc face-to-face product training at the request of the regional office / dealers to address sales shortcomings or competitor activity• Supported National Marketing departments (call centre, etc) through training and the provision of training material• Supported fleet activity including customer visits and presentationsAchievements:• Within two weeks of starting, was appointed project lead for the impending launch of the Toyota 86• Project lead for the Lexus GS 450h New Model, RX Facelift, New Corolla Hatch and New LS• Supported the launch of Toyota Link and Lexus Enform in-car app suites

Responsibilities:• Developed and proposed the model line-up to Sales and Marketing senior management for vehicles undergoing technical, facelift and major changes• Carried out competitor comparisons and market evaluations on the Australian luxury vehicle market • Conducted ongoing negotiation with Toyota Motor Corporation Japan to secure the ideal specifications and model line-up for Lexus vehicles in the Australian luxury vehicle market• Was responsible for, at different stages, the vehicle lines of Lexus CT, IS, GS, LS and the LFA Supercar• Organised, checked and submitted Lexus and Toyota vehicle ordering templates to Toyota Motor Corporation Japan• Researched, collated and presented Lexus vehicle information to the wider company, agencies and dealers via product information kits, market environment papers and internal marketing / agency presentations• Coordinated locally fitted vehicle content – Fuel labels, valet packs, first aid kits, etc• Organised and conducted vehicle drive day events (event management) and presentations to provide internal (marketing, training, etc) and external (agencies, dealers) stakeholders experience of particular vehicles and features against competitors• Inspected vehicles upon arrival to Australia for accuracy against expectations• Checked the accuracy of advertising material (brochures, press releases, web content, TV, etc) against vehicle specifications• Supported dealer vehicle launch activities (customer presentations)Achievements:• Played a significant part in the launches of the Lexus IS 250 facelift (2010), IS 350 introduction (2010), LFA introduction (2011), CT 200h introduction (2011) and New Generation GS major change (2012)• Assisted in establishing significant improvements in the provision of vehicle information to the wider company• Assisted in the setting of new standard procedures for the presentation, negotiation and discussion of vehicle specification

• Liaised directly with large government, rental and not-for-profit fleet customers to secure and grow Toyota volume and share• Tracked sales performance in the government fleet area including regular sales forecasting• Liaised between TMCA and Toyota dealer fleet staff to maximise fleet sales • Conducted joint dealer and customer visits to secure and retain business • Secured large volume customers onto Toyota-exclusive contracts• Helped manage a pool of fleet vehiclesAchievements:• Helped secure over 700 vehicle sales to a large rental fleet• Designed and submitted multiple tenders for exclusive supply to key government departments• Assisted in the co-ordination and running of drive days, weekends away, launches and other customer events• Served as the NSW ‘Hybrid Champion’, playing a key part in bringing additional dealers on board with Hybrid technology, preparing and delivering presentations to customers on the advantages of Toyota Hybrid technology, Prius and Hybrid Camry including multiple metro and rural customer presentations• Helped secure the first Australian order of a Hybrid Camry