• Management of customer accounts, tailoring to different customer profiles to fulfill a high service (NAVs, self-lay, developers).• Support of regulatory processes to assist new statuary appoints for sites.• Management of scheme lifecycle from pre-development to delivery and connection (including costs, stakeholders and end results).• Recovery of costs, reconciliation and negotiation of associated agreements.• Management of equivalence in accordance with competition regulations.• Support and guidance on network solutions, mitigation strategies and associated costs.• Growth investment management; promoting capex solutions for new development within required timescales for customer needs.• Implementation of updates and improvements in line with new sector policy.• Supporting cross team engagement and directly managing regulatory metrics within a fast-paced environment.• Publication of solution reports which support development, customer and business need.• Promotion scheme strategies that balance the needs of the customer with the needs of the business.• Continuous improvement, including failure and value demand analysis to enhance future provision and service to customers.• Negotiation of solutions with customers that fulfill and exceed expectations for customer profiles.

• Management of pre-development team, including people support, development, coaching and day-to-day operation.• Outcome delivery incentive and performance measurement reviews with focus on high performing teams.• Wider strategic planning within business operations and team in line with vision and goals.• Continuous improvement using ‘lean’ methodologies to drive efficiencies and enhance customer journeys.• Regulatory metric reporting and sector change implementation.• Weekly outlook resource and demand planning.• Internal and external stakeholder meetings, including enabling and coordinating change.• Data and quality assessments to ensure planning and capacity work meets customer expectations.• Customer survey reviews to understand failure and value demand, driving forward new ideas and innovation.• Management of capex and opex costs in line with commercial position and budgets.• Support to wider business to ensure the brilliant basics are maintained and exceeded for all customer profiles.• Team collaboration initiatives to minimise silos and drive forward an integrated and seamless service for customers and business.• Promotion of company values to drive positive behaviors that create growth mindsets across individuals and teams.• Building business cases to create new ways of working informed by survey data, regulation and strategic goals.

• Management of catchment growth and identification of investment opportunities of high-risk areas.• Development support and advice to customers in accordance with regulations.• Assessment of the networks to identify mitigation for a development (asset review, network performance, modelling, data manipulation).• Promotion of sustainable urban drainage across the region in accordance with building regulations.• Equivalence management within the development portfolio in line with competition requirements.• Completion of pre-planning reports to formalise solutions that fulfill and exceed customer needs.• Wider support to business on development and growth investment portfolio.• Consultation with planning authorities to assess growth risk and condition associated planning applications.• Collaboration with internal and external stakeholders to align customer and business needs through the investment process.• Continuous improvement reviews to identify opportunities to maximise service to customers.• Use of key software including SAP, GNET, customer portals, data platforms and aids to support survey work.• Meetings across region within planning authorities to promote service, build awareness and educate.

• Management of scheduling team, including people support, development, coaching and day-to-day operation.• Outcome delivery incentive and performance measurement reviews with focus on high performing teams.• Wider strategic planning within business operations and team in line with vision and goals.• Continuous improvement using ‘lean’ methodologies to drive efficiencies and enhance customer journeys.• Regulatory metric reporting and sector change implementation.• Weekly outlook resource and demand planning.• Internal and external stakeholder meetings, including enabling and coordinating change.• Data and quality assessments to ensure planning and capacity work meets customer expectations.• Customer survey reviews to understand failure and value demand, driving forward new ideas and innovation.• Management of capex and opex costs in line with commercial position and budgets.• Support to wider business to ensure the brilliant basics are maintained and exceeded for all customer profiles.• Team collaboration initiatives to minimise silos and drive forward an integrated and seamless service for customers and business.• Promotion of company values to drive positive behaviors that create growth mindsets across individuals and teams.• Building business cases to create new ways of working informed by survey data, regulation and strategic goals.

• Management of water networks; responding to all reactive network issues and emergencies; front line support to customers.• Surveying of network including acoustic leakage detection, mains correlating mains tracing, valve operability checks and FH inspections; trafficmanagement checks, environment considerations, mains cleansing, depressurisations and reinstatement plan. 
• Contingency and impact plans to confirm all relevant legislation and company policies are adhered to (including regulations and internal procedures)during water mains work; ensuring alternative supplies are implemented where possible e.g., rezones, overland, tankers etc.• Main isolations and management of customers, asset contamination protection and repair teams to ensure all outcome delivery incentives are fulfilledand interruption to supply standards are followed; ensuring that all necessary recording, paperwork and permits are completed.• Operational sampling, including bacteriological and chemistry samples to ensure water remains potent and wholesome for consumers. 
• Planned preventative maintenance, including routine mains cleansing via flushing, air scouring, swabbing of mains as required; proactive jobinspections confirmed and planned accordingly. 
• Customer appointments to survey for leak at properties; confirming whether internal or on service pipes; informing of responsibility levels andmanaging leakage allowances and billing issues etc. Pressure/flow checks to ensure minimum standard fulfilled at boundary; stop-tap traces; assetenquiries; new connections; asset renewal surveys. 
• Internal/ external stakeholder engagement, prioritising response in line with risk.

• Management of Ambient section; coordination and delegation of partners and dealing with their day-to-day issues.• Dealing with customer issues or complaints and addressing swiftly, professionally and effectively.• Management overview of the section and prioritising areas throughout the day to maximise sales for the section.• Development of other partners acting as a ‘sponsored trainer’ for the section, including general section routines, housekeeping andequipment training.• Stock management projects, directly targeting human errors for focus in reductions in unexplained wastage figures for the section.• Completed regular wastage reports analysing and addressing problems accordingly, forwarding to senior managers to inform of weeklyefficiency.• Morning meetings to understand daily objectives and discuss sales figures, as well as to communicate necessary information back to thesection.• Planning of the section including promotional changes, overtime shifts and more regular planning of branch meetings.• Section management during busy periods e.g. weekends and often opening or closing the section.• Sales assistant experience including stock management, checkouts, customer service based skills e.g. complaints, wastage management,team leadership, stock replenishment and cleaning duties.