Luke D'Souza

Luke D'Souza Email and Phone Number

Customer Experience Specialist at Air Canada. @ Air Canada
montréal, quebec, canada
Luke D'Souza's Location
Toronto, Ontario, Canada, Canada
About Luke D'Souza

Over 12 years of successful customer service, sales and operations experience.Always on-time to work.Able, team player, self-starter, effective communicator, analytical strong organizational skills, problem-solving skills, self-motivator and ability to work with professionalism under pressure. Exceptional ability to assess and respond to the needs and priorities of internal and external customers. Able to communicate clearly and effectively with customers both over the telephone and in writing. Sound judgment and decision-making skills.Committed to learning new skills.Ability to function and contribute positively in a team environment in reaching the company visions, goals and financial targets.Experienced working in a high volume, fast-paced, multi-tasking environment and taking a systematic approach to problem-solving.Computer proficiency of Microsoft Word, Excel, Windows. Proven strengths in identifying and prioritizing issues and committed to work ethics.Ability and flexibility to work beyond normal working hours to meet deadlines.Extremely results-oriented and excellent interpersonal skills combined with the ability to work effectively with all levels of management and teammates.Provide assistance to teammates and customers as required while ensuring all company policies and procedures are strictly adhered to.Maintain a safe and clean working environment at all times. Comply with safety procedures including use of required safety equipment and identify unsafe practices or conditions.Maintain general awareness of company operations at all times and comply with security policies and procedures in order to secure company assets.

Luke D'Souza's Current Company Details
Air Canada

Air Canada

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Customer Experience Specialist at Air Canada.
montréal, quebec, canada
Website:
aircanada.com
Employees:
14961
Luke D'Souza Work Experience Details
  • Air Canada
    Customer Experience Specialist
    Air Canada Jan 2019 - Present
    Toronto, Ontario, Canada
    Selling tickets & re-booking passengers due to missed connections and/or cancellations.Collecting fees for changes, upgrades, oversize/weight baggage.Passenger check-in, issuing boarding passes & bag tags. Verifying and making sure all required travel documents such as passports, visas and entry requirements are in order and meet IATA standards.Providing assistance to passengers with mobility requirements. Providing them with the service from curb-side till the aircraft… Show more Selling tickets & re-booking passengers due to missed connections and/or cancellations.Collecting fees for changes, upgrades, oversize/weight baggage.Passenger check-in, issuing boarding passes & bag tags. Verifying and making sure all required travel documents such as passports, visas and entry requirements are in order and meet IATA standards.Providing assistance to passengers with mobility requirements. Providing them with the service from curb-side till the aircraft door.Presently working in Connections. Assisting customers with their onward Domestic/USA/International connections. Rebooking mis-connecting customers to their final destination. Providing hotel accommodation and meals when required. Show less
  • Air Canada
    Acting Adl Manager
    Air Canada Feb 2022 - Feb 2023
    Toronto, Ontario, Canada
    Scheduling employees to complete their Mandatory incomplete ADL Training Modules.
  • Gate Gourmet
    Air Canada Stoc Co-Ordinator
    Gate Gourmet May 2000 - Jan 2019
    Toronto, Ontario, Canada
    Taking calls from Air Canada STOC & Air Canada Sales for last-minute requests.Coordinating with the flight kitchen in regards to missing items, additional requests and aircraft/galley changes. Making sure MID galleys on all wide-bodies are catered on time/before positive boarding time/on the inbound gate. Monitoring all tight turns.

Luke D'Souza Skills

Writing Computer Literacy Analytical Skills Communication Ethics Organization Skills Windows Decision Making Interpersonal Skills

Luke D'Souza Education Details

Frequently Asked Questions about Luke D'Souza

What company does Luke D'Souza work for?

Luke D'Souza works for Air Canada

What is Luke D'Souza's role at the current company?

Luke D'Souza's current role is Customer Experience Specialist at Air Canada..

What schools did Luke D'Souza attend?

Luke D'Souza attended University Of Hyderabad.

What skills is Luke D'Souza known for?

Luke D'Souza has skills like Writing, Computer Literacy, Analytical Skills, Communication, Ethics, Organization Skills, Windows, Decision Making, Interpersonal Skills.

Who are Luke D'Souza's colleagues?

Luke D'Souza's colleagues are Karina Gonzalez, Mahek Master, Francesca Vallabh, Manisha Kaur, Denesia Wint, Alexander Siu, Nader Dimitri.

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