Luke Devlin Email & Phone Number

Dublin, County Dublin, Ireland

Teaching English to students referred to the CMS learning centre.

Glasgow, United Kingdom

• Managed all library services, including providing frontline, lending and document delivery services.• Was the first point of contact for customers on all IT queries, from Microsoft packages to research training and advice.• Maintained the library catalogue to an exceptional standard, refreshing stock and creating new and innovative displays to attract customers to new literary genres and expand reader development. • Updated the online public catalogue with new stock and retrieved ordered stock for online customers.• The first point of contact in the library for all e-book, audiobook and e-magazine problems and queries.• Resolved hardware and software issues for customers experiencing issues with library supported software.• Demonstrated exceptional leadership and networking to pioneer an innovative educational venture between CultureNL, a local primary school and the Canine Concern Trust to improve child literacy• Displayed advanced financial management skills by maintaining daily budgets, managing daily balances and reporting earnings to the central Finance Office• Leveraged advanced workload management capabilities to facilitate a range of competing administrative priorities• Consistently maintained a high standard of customer service• Developed and delivered quality assurance standards and procedures

Arbroath, Scotland

• Effectively performed library management and finance tasks.• Displayed excellent data management skills, comprehensively reporting on any irregularities in library inventory and ensuring effective stock rotation• Demonstrated exceptional organisational skills to plan and facilitate a regular reading group for young children. • Utilised exceptional communication skills and literary creativity to write and publish the young children’s quarterly magazine and contribute to the ‘Arbroath Library Quarterly’ • Routinely compiled reports on inventory usage to inform current supply and future purchases • Effectively resolved customers’ IT queries. • Regularly used Talis and Bertram’s to check for the possibility of inter-library loans and ordered books not in the library catalogue.

Edinburgh, United Kingdom

• Led and managed innovative curriculum design, pedagogy and assessment across multiple classes • Developed assessment and feedback strategies that supported student learning • Coordinated between students and other members of the teaching team to ensure seamless service provision to students• Established a ‘Work in Progress’ seminar aimed specifically at engaging undergraduate students with current PhD research to stimulate future research

County Dublin, Ireland

• Monitored, controlled, and operated complex systems, applications and distributed systems in a multi-vendor, multi-protocol complex system environment• Maintained and supported a mix of both computing hardware and software applications.• Analysed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits • Defined and documented first level problems, resolved and/or escalated as necessary, supporting the systems management process• Performed system IPLs as directed by change management or system failure• Excelled in the constant adherence of strict service level agreements in support of very demanding clients

Master Of Education - Med, English/Language Arts Teacher Education

Doctor Of Philosophy - Phd, English Language And Literature/Letters, Pass

Msc, English Language And Literature/Letters

Bachelor Of Arts - Ba, English, Sociology, Politics