8+ years of experience in collections, customer contact, customer service, and a sales environment 4+ years of operational risk, data furnishing, compliance, quality assurance, financial services, operations, and financial crimesWorked remotely due to COVID-19, able to work independently with little to no supervision Proficiency in Microsoft Office and Excel Excellent verbal and written communication skills Ability to navigate multiple computer system windows, applications, and utilize search tools to find information Knowledge in systems and automation tools Ability to make timely and independent judgment decisions Able to work in a fast-paced and purposeful environment Strong analytical skills with high diligence and accuracy Ability to take initiative