Luke E. Email & Phone Number

Ogden, Ut, Us

Ogden, Ut

Salt Lake City, Utah

Oversaw fleet posture and readiness, ensuring vehicles were prepared and available for mission-critical trips while collaborating with leadership to present complex data reports on fleet posture, safety, and cost-saving measures. Managed fleet operations and analyzed to optimize vehicle control program, screening equipment requirements, and obtaining necessary authorizations to meet unit missions.Highlights of accomplishments in this role include:Developed and executed weekly, monthly, and yearly operational and maintenance plans for various vehicles and equipment, projecting resource needs and assigning work priorities to ensure timely repairs and maintenance.Conducted maintenance planning meetings to refine schedules and incorporate unscheduled maintenance requirements, optimizing efficiency and minimizing downtime.Controlled expenditures and reported monthly performance, auditing operations, and processes to enhance efficiency and ensure compliance with organizational standards and regulations.

Ogden, Utah, United States

Manage day-to-day workload of 12-15 new hires, including overseeing timecards and ensuring smooth operation of training classes. Mentor new sales team members to ensure consistent performance standards and foster a culture of continuous improvement. Collaborate with the corporate marketing team to disseminate product information and updates, enhancing the sales team's product knowledge and market competitiveness.Highlights of accomplishments in this role include:Led the onboarding and training initiatives, streamlining the process and reducing onboarding duration from 14 days to 4 days.Developed and delivered comprehensive training content on Google software, catering to diverse audience skill levels ranging from novice to expert, resulting in maximized retention and skill acquisition.Restructured the SMB sales training process and pioneered the development of a new sales process for the mid-market team, enhancing efficiency and effectiveness.Established and cultivated relationships with sales engineering, marketing, and customer support teams, facilitating internal training programs to leverage collective expertise and resources.Evaluated and approved new training techniques while providing valuable insights and suggestions for optimizing existing training programs.

Partnered with multiple marketing agencies to promote Google Waze ad placement products, effectively training them on sales techniques and facilitating client engagement. Managed a high volume of accounts, identifying upsell opportunities and communicating them to sales and clients to drive revenue growth. Provided consultative and strategic marketing guidance to clients, positioning Waze's platform as an essential component of their marketing strategy.Highlights of accomplishments in this role include:Collaborated with the sales team to develop and maintain relationships, troubleshoot campaigns, and optimize performance for maximum ROI.Communicated new features and enhancements to the Product team, ensuring alignment with market needs and driving product development.Achieved #1 ranking as an agency representative in 2022, exceeding sales targets and demonstrating exceptional sales performance.Addtional dates in this role from 09/2020 - 05/2021

Greater Salt Lake City Area

Leveraged a deep understanding of partners' business goals to translate data into compelling stories and actionable insights, guiding media strategies across targeting, bidding models, creativity, and measurement. Established and maintained strong relationships with partners' teams, including executives, operations, creative, and agency personnel, fostering trusted advisor status. Advocated internally for solutions to drive business outcomes for advertisers, collaborating with Measurement & Insights, Product Marketing, and Creative Strategy teams.Highlights of accomplishments in this role include:Managed and cultivated relationships with ongoing Pinterest clients, focusing on retention, growth, and diversification of partner value to drive revenue growth.Exceeded average AM quota by 129% during the global pandemic, resulting in a $310,000 increase in generated net profit.Managed a portfolio of 97 managed services agency partners, delivering continuous service support and utilizing client feedback to enhance customer satisfaction.

Ogden, Utah

Directly managed and expanded portfolio of existing advertisers, utilizing performance data creatively to drive product adoption, upsells/cross-sells, and client retention. Cultivated and enhanced relationships with clients, including C-suite executives, through various communication channels, including email, phone, and in-person meetings. Provided consultative and strategic marketing guidance to clients to support the achievement of their business growth objectives, optimizing marketing channels based on key metrics such as ROI, CPA, and new customer acquisition engagement.Highlights of accomplishments in this role include:Collaborated with sales support teams across Solutions Engineering, Dynamic Creative, and Optimization departments to optimize online advertising campaigns and foster development, retention, and growth in new partnerships.Partnered with the Product team to surface client feedback consistently, driving product enhancements and improvements.Exceeded average AM quota by 147%, resulting in a $447,000 increase in generated net profit.Resolved customer escalations by engaging directly with clients, overseeing key customer relationships to close strategic opportunities, and anticipating client needs to promote positive outcomes.Additional role as Inside Sales Representative, 2016 – 2017.