Luke Edwards Email & Phone Number

Monmouth, Wales, United Kingdom

Monmouth, Wales, United Kingdom

• Overseeing the day-to-day operations of the Field Engineering team, including management of diaries, annual leave and identifying and arranging opportunities for continuing professional development within the team.
• Acting as first point of contact for Field Engineers, clients, and departments within the business. This includes troubleshooting of numerous issues that arise relating to the Engineering team’s operations, requiring….
• Acting as first point of contact for Field Engineers, clients, and departments within the business. This includes troubleshooting of numerous issues that arise relating to the Engineering team’s operations, requiring.
• Overseeing the planning and provision of Field Engineers to customer sites across the UK and Ireland, including working closely with clients on projects such as HS2 and a number of municipal and industrial sites.
• Development and implementation of new processes.
• Identifying new opportunities for business growth.

Cardiff

• Prepare and co-ordinate mobile engineering activities and site visits, ensuring all visits are booked in advance and all relevant documentation is prepared beforehand.
• Source tasks for the mobile engineers from open orders in Navision in date/priority order.
• Identify the skills required for each task and allocate a member of the engineering team to relevant tasks.
• Liaise with customer sites to seek approval for visits based on contracted dates.
• Prepare and provide RAMS in… Show more
• Prepare and provide RAMS in advance of all site visits.

Caldicot, Monmouthshire, United Kingdom

• Support all calls and tickets surrounding licensing and software assurance, and supporting configurations of part numbers in AMC, SLS and various other internal systems.
• Troubleshoot and escalate as necessary to 2nd and 3rd Line teams if unable to resolve at 1st Line.
• Liaise with customer representatives to progress fault resolution, and advise customers of any developments and changes within the incident that may impact them.
• Writing monthly progress and statistical reports… Show more
• Writing monthly progress and statistical reports for supervisors and managers. Show less

Caldicot

• Use network tools to monitor core networks and customer services.
• Proactively initiate incident management processes.
• Track incident management of issues through ticketing systems.
• Management and Technical escalation of Trouble Tickets in line with set processes.
• Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network.
• Liaise with customer representatives to progress fault… Show more

History

Education record