My current duties and responsibilities as a Rental Controller include:• Administer short term rental of forklift trucks.• Liaising with customers and sales / service teams.• Generating new business for the company.• Setting up accounts for new customers and raising internal agreements.• Overseeing the rental / demo fleet.• In house and customer queries.• Keep a running, up to date fleet list of all equipment on site.• Overseeing used sales.• Contract and… Show more My current duties and responsibilities as a Rental Controller include:• Administer short term rental of forklift trucks.• Liaising with customers and sales / service teams.• Generating new business for the company.• Setting up accounts for new customers and raising internal agreements.• Overseeing the rental / demo fleet.• In house and customer queries.• Keep a running, up to date fleet list of all equipment on site.• Overseeing used sales.• Contract and quote generation.• Contract administration.• Truck specification to ensure it suits each customer’s requirement.• Attend frequent meetings with sales and service managers.• Price negotiation.• Liaise with suppliers to ensure any customer’s additional requirements are met.• Liaise with warehouse and workshop to ensure trucks are ready on time, and then with transport to ensure deliveries are fulfilled.• In house administration.• Maintenance / Service / LOLER plan creation.In addition to the above and my general duties, I generate invoice proposals on a monthly basis to gain P/O numbers from each site before the contract run, to eliminate invoice queries. Show less

In this role I was responsible for maintenance and input into SAP, M3 and Salesforce systems using Microsoft Office tools, particularly Microsoft Excel. Customer service was a key part of my role, dealing with customer queries, concerns and providing support. This included answering questions regarding individual customer contracts and logistics which required extensive knowledge of our systems, processes and products/services. I was also involved with the training and… Show more In this role I was responsible for maintenance and input into SAP, M3 and Salesforce systems using Microsoft Office tools, particularly Microsoft Excel. Customer service was a key part of my role, dealing with customer queries, concerns and providing support. This included answering questions regarding individual customer contracts and logistics which required extensive knowledge of our systems, processes and products/services. I was also involved with the training and mentoring of new staff, giving them guidance throughout their training programme and also continued support throughout their employment. Show less

My role at Barloworld was the same as above. The company was acquired by Briggs Equipment in 2013 and I was transferred over to Cannock to do the same role. This time for National accounts instead of looking after the North East region.