🎉 2024 Global Netskope TAM of the Year 🎉Trusted Technical Advisor to APACs largest Financial and Government customers.

Partnering with the most strategic and largest customers in the APAC region as their dedicated technical trusted advisor. The best job in the world 😀

Act as a hands-on enabler, fast tracking customer adoption and operationalisation of the Netskope platform. The measure of success is a customer who is:Engaged - through regular and meaningful interactions building a relationship on trust.Confident - through regular educational and best practice workshops, upskilling and promotion of customer independence.Realising Value - by ensuring that Netskope is directly aligned with the customer strategy, is solving real customer problems and is making full use of the customer investment.I draw on my unique background of strong technical hands on solution delivery combined with being on the customer end of a diverse range of vendors working within an internal IT department. I have a passion for what good Customer Success should be and I strive to bring that passion into every engagement.

Acts as a trusted advisor, partnering directly with the business, to deliver best-of-breed technology-based solutions on a global scale including Okta, VMware Cloud on AWS, Workplace by Facebook, Atlassian, Office 365 and Mimecast.Full autonomy in managing the end to end solutions delivery as part of the nib Cloud First Strategy.This role requires me to operate broadly and deeply across the following areas of responsibility to ensure the nib Groups ongoing success:• Business Analysis (Business requirements gathering and business case production)• Stakeholder Management• Procurement Strategy + Contract Negotiation• Vendor Engagement• Cloud Risk and Compliance Assessment• Cloud Identity Management (including Single Sign On)• Project Management• Technical Delivery• Identity Management• Documentation and Support Handover• On-going SaaS Vendor Management

Full autonomy in managing the end to end delivery of critical business systems (e.g. Finance, Payroll, Office 365) to a Software as a Service (SaaS) hosted model as part of nib Cloud First Strategy.

Act in the capacity of a Technical Delivery Manager to drive cloud transformation projects including SaaS/Office 365 adoption, drive infrastructure projects including the integration of new acquired businesses into the nib network and drive process improvement through establishment of the Disaster Recovery Uplift framework in addition to defining the IT project adoption standards for nib. This role primarily involves coordinating and managing successful project delivery through a network of trusted partners/vendors.Act in the capacity of a Senior IT Systems and Infrastructure Administrator as an escalation point for incidents, an incident coordinator, a disaster recovery coordinator, a mentor for team members and providing assistance in managing business unit financials.

Act in the capacity of the IT Systems and Infrastructure Manager where required to cover for leave and manage the day to day operations of a team of IT Systems and Infrastructure Administrators.

Act in the capacity of the Service Delivery Manager whilst the position was vacant. In this role I managed a team of IT Service Desk and Field Support Officers serving the business as the front line of IT. I was integral to the implementation a new Service Desk Management Tool (HEAT) improving visibility and efficiency of the tasks carried out by the team. In addition to this I successfully improved service desk standard processes including Asset Management and Incident Management thereby uplifting maturity of the function.

Highly proficient in a diverse range of systems and technologies including (but not limited to):• Office 365 enabling, management and administration• CommVault Simpana design, implementation and administration in an environment protecting up 200TB of data per week• Citrix XenApp administration in an environment of 100+ servers supporting 200+ published applications/desktops• VMware ESXi administration in a vCenter environment of 30+ hosts supporting 500+ virtual guests • Microsoft Certified in Windows 2012, Exchange 2010 and SCCM 2012 administration• HP SAN (3PAR) and Server/Blade management• IT Service Management via a strong focus on compliance, change management and documentation• Project Management via both traditional and Agile SCRUM methodology

• Provide Level 2/3 support and respond to all requests within SLA. (Including remote and after hours support on a 24/7 On call roster) • Adhere to rigorous change management processes and provide clear, concise, and up-to-date documentation for all responsible infrastructure services and operational tasks.• Administration of Systems Infrastructure including Active Directory, Citrix, DNS, DHCP, Group Policy and Exchange in a Windows 2003 / 2008 R2 environment.• Administration of Network Infrastructure including LAN/WAN services, Firewall and VPN technologies.• Administration of Data Centre Infrastructure including Backup, Server hardware, and Storage (SAN) technologies with a strong focus on VMware virtualisation.• Provide effective support, deployment, security, development, and maintenance of the company server SOE.• As directed, undertake nominated projects, and make recommendations for improving the effectiveness of existing company IT programmes, systems, and the implementation of IT initiatives.• Optimise performance of network, server, and client infrastructure through monitoring and regular reporting.

• Provide Level 1/2/3 support and respond to all requests within SLA. (Including remote and afterhours support) • Administration of Application Infrastructure including Active Directory, Citrix, DNS, DHCP and Exchange in a Windows 2003 / 2008 environment.• Administration of Network Infrastructure including LAN/WAN services, VPN and Telephony technologies.• Administration of Data Centre Infrastructure including Backup, Server, and Storage (SAN) technologies.• Provide effective support, deployment, security, development and maintenance of the company SOE and client infrastructure to ensure that performance meets or exceeds service level agreements.• As directed, undertake nominated projects and research, and makes recommendations for improving the effectiveness of existing company IT programmes, systems, and the implementation of IT initiatives.• Optimise performance of network, server, and client infrastructure through monitoring and regular reporting.