Luke Gordon Email & Phone Number

Austin, Texas, Us

Responsible for client relationship management and business development for aligned accounts. My goal is to optimize client systems and streamline processes to enhance the clinical outcomes for the populations they serve.

Kansas City, Missouri, Us

Responsible for client relationship management and business development for aligned accounts. My goal is to optimize client systems and streamline processes to enhance the clinical outcomes for the populations they serve.

Kansas City, Missouri, Us

Responsible for a portfolio of 25 public and private customers generating >$25 million professional services annually. Specifically, my duties include:• Partner with sales to devise strategies and plans to grow the customer base through improved delivery methods and creative product and services offerings.• Create strategies to deliver successful implementations.• Build and maintain highly effective cross functional teams, external partners, and customers across all levels to drive customer satisfaction metrics and business goals.• Assess and mitigate risks and issues across a portfolio of customers and internal business operations. • Manage a team of >20 staff comprising of managers and individual contributors.

Kansas City, Missouri, Us

• Serve as the professional services consulting implementation senior manager for a portfolio of customers that did about $10M annually in professional services. • Responsible for approximately twelve (12) project management associates and the implementations they supported.• Interviewed and made hiring decisions for over one-hundred external engagement leader candidates.• Co-created a project management status report that is now the standard for all Cerner consulting implementations resulting in a savings of thousands of man hours. • Mentored approximately fifty new engagement owners and integration architects.• Partnered with three other colleagues to update Cerner’s implementation methodology to align with recent industry best practices.

Kansas City, Missouri, Us

• Responsible for the on time and on budget delivery of a specified scope of work as defined in a contract.• Localize the project work plan in conjunction with consultants and other Cerner team members and the client to ensure milestones and tasks were appropriately planned.• Communicate with key internal and external stakeholders the purpose and objectives of the project and where they play a role in its success.• Responsible for the projects staffing, budget, risk management, quality, and client satisfaction.• Lead executive status reporting meetings with client and internal project stakeholders.• Work with client teams on their hardware, infrastructure, integration points, testing, training, and governance effectiveness.• Manage five (5) other engagement leaders.

• Responsible for sales and practice assessments for a dental consulting firm.• Consult with dentists to schedule practice assessments and provide a plan for how to optimize their efficiencies and increase revenue.

Kansas City, Missouri, Us

• Responsible for the on time and on budget delivery of a specified scope of work as defined in a contract.• Localize the project work plan in conjunction with consultants and other Cerner team members and the client to ensure milestones and tasks were appropriately planned.• Communicate with key internal and external stakeholders the purpose and objectives of the project and where they play a role in its success.• Responsible for the projects staffing, budget, risk management, quality, and client satisfaction.• Lead executive status reporting meetings with client and internal project stakeholders.• Work with client teams on their hardware, infrastructure, integration points, testing, training, and governance effectiveness.

Kansas City, Missouri, Us

• Manage project financials/budget, risk, quality, and event logistics.• Localize the project work plan in conjunction with consultants and other Cerner team members and the client to ensure milestones and tasks were appropriately planned.• Communicate with key internal and external stakeholders in support of the project leadership team.• Collect project status updates from project team members and create status reports.

Kansas City, Missouri, Us

• Consult with customers to provide guidance on workflows for FirstNet (emergency department) Cerner Millennium solution product.• Localize the product through front end configuration tools.• Troubleshoot and resolve technical issues.• Lead weekly meetings with customers providing status and next steps to achieve major milestones.• Deliver project events leading customers through decisions needing to be made.