At Rotrex UK, I was responsible for the daily operations of the hire desk, ensuring compliance with health and safety regulations, customer satisfaction, and efficient delivery of services. I worked with the sales team, the depot managers, and the drivers to coordinate the hire and return of equipment, and I handled the invoicing and reporting processes. I also resolved any complaints or issues that arose from customers, suppliers, or staff, using my skills in compliant resolution, communication, and problem-solving.Previously, I had over four years of experience in customer service and sales, leading and supervising teams, and building client relationships. I was a Customer Service Supervisor at KNP Logistics Group, where I oversaw the performance and training of the customer service staff, and ensured that the customer inquiries and requests were handled promptly and professionally. I was also a Sales Progression Team Leader at Strike, where I managed the sales process from offer to completion, liaising with buyers, sellers, solicitors, and mortgage advisers. I achieved multiple sales targets and increased customer retention and satisfaction rates. I am passionate about providing high-quality service and solutions to customers, and I am looking for new opportunities to leverage my expertise and competencies in the customer service and hire desk industry.