Luke Harrison Email and Phone Number
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Experienced leader of customer centric teams, with a passion for leading operational change and efficiencies with the customer purpose at the heart of what we do.
Opus Energy
View- Website:
- opusenergy.com
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Opus Director Of Business OperationsOpus Energy Oct 2024 - PresentNorthampton, Northamptonshire, GbDirector of Business Operations for Opus Energy which oversees the end to end business. My role encompasses overseeing Billing, Settlement, Metering, SMART initiatives, Service, Complaints management, Change of Tenancy (CoT) processes, and Debt Management. Additionally, I have responsibility for our Commercial functions such as Business Performance, Pricing, Hedging, Forecasting, Business Change, Governance and Marketing. My focus is on delivering exceptional outcomes for customers and optimising business processes to support our objectives.
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Opus Director Of Customer OperationsOpus Energy May 2023 - Sep 2024Northampton, Northamptonshire, GbI lead the Customer Operations for Opus Energy, across both our SME and Corporate portfolio with a passion for people and empowering them to provide great customer experiences through operational excellence methodologies.The teams areas of responsibility cover:Billing MeteringSMARTSettlement Supplier Management Customer ServicesComplaintsChange of TenancyCollectionsOperational StrategyPayment Performance The team is made up of c.330 colleagues who have are focused on a “Right First Time” approach through being highly skilled.
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Head Of CustomersOpus Energy Sep 2021 - May 2023Northampton, Northamptonshire, GbI lead Opus Energy’s SME Customer facing operation, which covers:Contact CentreCustomer CareChange of TenancyCollectionsThird Party / BPO Robotic Process AutomationThe team is approx. 240 FTE with a customer purpose at the heart of each team. Utilising operational excellence and the internally developed 4E tools to enable our customers to succeed.
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Head Of Credit ManagementOpus Energy Nov 2019 - Sep 2021Northampton, Northamptonshire, Gb
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Collection Strategy ManagerOpus Energy Oct 2018 - Nov 2019Northampton, Northamptonshire, GbOptimise collections performance through defining the company’s collection strategies.
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Collections & Performance ManagerOpus Energy May 2014 - Nov 2019Northampton, Northamptonshire, GbThis role is responsible for the strategic and operational delivery of internal and external collections performance. My challenge is to create effective partnerships which offer excellent performance for Opus and deliver industry leading strategies and commercial structures. This is delivered through excellent relationships and long term partnerships with proven suppliers.
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ManagerOpus Energy Jul 2008 - Nov 2019Northampton, Northamptonshire, Gb
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Agency Relationship ManagerOpus Energy May 2011 - May 2014Northampton, Northamptonshire, GbI am responsible for managing all external relationships from a credit control perspective including external debt recovery panel management and also pre disconnection agencies. I am also responsible for the employees who support this process and work with all internal and external parties to achieve the targets which have been implemented, this requires regular review of processes and strategies whilst sustaining a high level of performance that continues to drive down cost.
Luke Harrison Skills
Frequently Asked Questions about Luke Harrison
What company does Luke Harrison work for?
Luke Harrison works for Opus Energy
What is Luke Harrison's role at the current company?
Luke Harrison's current role is Opus Energy Director of Business Operations Dyslexic Thinker.
What is Luke Harrison's email address?
Luke Harrison's email address is lu****@****rgy.com
What skills is Luke Harrison known for?
Luke Harrison has skills like Management, Account Management, Electricity Markets, Performance Management, Call Centers, Risk Management, Outsourcing, Change Management, Negotiation, Energy Markets, Business Development, Contract Negotiation.
Who are Luke Harrison's colleagues?
Luke Harrison's colleagues are Garry Murphy, Jason Spence, Márcio Brandão, Christine Lloyd, Richard Matthews, Jazon Hawthorn, Lindsay Fox.
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