Luke Harrison Email & Phone Number

Stamford, Gb

Mortgage and protection broker at a new mortgage firm, helping shape an exceptional customer experience in addition to training and up skulking consultants.

IMH are a mortgage broker offering mortgage, protection and insurance advice. Dedicated in providing your with expert advice throughout your mortgage journey.

United Kingdom

Sanderson & Sanderson are a mortgage broker offering mortgage, protection and insurance advice. Dedicated in providing you with fee free, expert advice throughout your mortgage journey.Your home may be repossessed if you do not keep up repayments on your mortgage.

Spalding

Through hard work and determination progressed from the role of a Customer Adviser to a Branch Manager over a thirteen year career. During the journey, excellent customer service standards have been delivered across a number of different roles. The highest Audit grade has been achieved and the highest rating has been scored at recent Yearly Appraisal’s (exceed) to demonstrate not only performance goals being completed but successful delivery against the Society’s Visions and… Show more Through hard work and determination progressed from the role of a Customer Adviser to a Branch Manager over a thirteen year career. During the journey, excellent customer service standards have been delivered across a number of different roles. The highest Audit grade has been achieved and the highest rating has been scored at recent Yearly Appraisal’s (exceed) to demonstrate not only performance goals being completed but successful delivery against the Society’s Visions and Values.• Supporting the Area Manager by coaching and developing colleagues across the regional area by running training workshops to accelerate confidence and the ability to deliver successful customer outcomes• Presenting at Area and Branch Manager meetings and product launch events• Building and launching new products and processes to Branch Managers and retail colleagues• Enhanced audit results and maintained Training and Compliance standards to ensure regulatory requirements were met• Conducted a successful staff planning modal and recruited when necessary• Coached staff and lead them through the career progression framework via monthly one to one’s, observations and goal setting• Ensuring the branch is driven to exceed financial stability expectations• Promoting the Society’s profile within the local community by helping with good causes Show less

Boston

• Supporting the Area Manager by coaching and developing colleagues across the regional area by running training workshops to accelerate confidence and the ability to deliver successful customer outcomes• Presenting at Area and Branch Manager meetings and product launch events• Building and launching new products and processes to Branch Managers and retail colleagues• Enhanced audit results and maintained Training and Compliance standards to ensure regulatory requirements were… Show more • Supporting the Area Manager by coaching and developing colleagues across the regional area by running training workshops to accelerate confidence and the ability to deliver successful customer outcomes• Presenting at Area and Branch Manager meetings and product launch events• Building and launching new products and processes to Branch Managers and retail colleagues• Enhanced audit results and maintained Training and Compliance standards to ensure regulatory requirements were met• Conducted a successful staff planning modal and recruited when necessary• Coached staff and lead them through the career progression framework via monthly one to one’s, observations and goal setting• Ensuring the branch is driven to exceed financial stability expectations• Promoting the Society’s profile within the local community by helping with good causes Show less

Boston

• Supported the Satellite Manager with the day to day running of the branch• Led colleagues to meet sales objectives• Monitored daily audit standards of a team of six staff• Controlled branch budgets

Boston

• Supported customers with advice on their mortgage, home insurance, life cover and accident, sickness and employment cover needs• Completed and processed customer applications for mortgage, home insurance, life cover and accident, sickness and employment cover products• Succeed against sales objectives

Boston

• Supported customers with advice on their savings, home insurance and current account needs• Provided customers with a gateway to independent advice for investment and pension opportunities• Deputised for the Branch Manager in their absence

Boston

• Identified customer needs and made appropriate recommendations• Handled all aspects of day to day banking transactions• Authorised key holder• Controlled cash management in the branch up to £90k• Recognised and addressed customer complaints to exhibit an exceptional customer experience

Advanced Vocational Certificate Of Education (Avce) In Leisure And Recreation, Merit

Education record

8 General Certificate of Secondary Education (GCSE) graded A-C including Maths and English