Luke Heintz Email & Phone Number

St. Louis, Missouri, Us

Started-up and manage all aspects of the company to meet financial, operational, and customer satisfaction goals for a provider of professional moving services to the St. Louis and surrounding areas. • Develop and execute strategy to operate a successful business with a focus on developing new business, conducting sales transactions, hiring & training employees, managing administrative & marketing functions, and building customer loyalty.• Provide leadership and direction to Co-Owner & Vice President, CFO, Project Manager, and up to 12 full and part-time Movers.• Created a business plan with a point of difference from competitors by hiring, training, and mentoring a team of young, professional Movers who positively represent and enhance the company’s image with uniform and customer service standards.• Leased a 3,000 s.f. warehouse with adjoining 1,000 s.f. office as base of operations which enabled offering storage, shipping, receiving, and delivery services; lease up to three trucks at a time to fulfill business demand.• Ensure exceptional customer satisfaction by fulfilling all commitments, performing services with professionalism, maintaining a confirmed schedule, ensuring no billing surprises, and proactively identifying and resolving any damage issues. • Utilize strong communication, listening and consultative selling skills to identify customer needs, recommend appropriate solutions, overcome objections, offer customized proposals, negotiate deals, and achieve a high sales closure record.• Develop new business through door-to-door cold “approaching”, referrals, networking with realtors, and repeat business.• Utilize social media including website, Facebook and Instagram to generate “likes”, “followers” and five-star ratings.• Consistently analyze the market, industry, and competitive conditions to adjust plans and seize all opportunities.

Recruited and promoted twice to help the owner promote and build the business with a focus on customer satisfaction at an independently owned local moving company serving residential and commercial clients.• Developed and executed sales and marketing strategy to generate new residential move business through prospecting, door-to-door cold calling to homeowners of properties listed for sale, referrals, and networking with realtors.• Hired, trained, scheduled, and supervised a team of six full and part-time Movers working on three trucks.• Built relationships and supported the sales process by successful submitting bids with competitive pricing and closing sales.

Chesterfield, Missouri, Us

Greeted customers, explained available services, wrote orders, and performed car cleaning activities at a full-service carwash known for delivering a high level of personal service, care, and attention to detail.• Demonstrated superior customer service skills by engaging one-on-one with customers to create brand loyalty and generate repeat business by providing the highest quality car wash experience with an attention to detail in a fast-paced environment.

Coursework In Finance, Philosophy, Meteorology, College Algebra, And Political Science

High School Diploma