• Installation and Servicing of EPOS Systems: Expertly installed and maintained Electronic Point of Sale (EPOS) systems across various client locations, ensuring seamless operation and minimal downtime.• Photocopier Setup and Maintenance: Managed the installation, configuration, and regular servicing ofphotocopiers, optimising performance and extending equipment lifespan.• Full Network Installations: Spearheaded comprehensive network installations, including the setup of… Show more • Installation and Servicing of EPOS Systems: Expertly installed and maintained Electronic Point of Sale (EPOS) systems across various client locations, ensuring seamless operation and minimal downtime.• Photocopier Setup and Maintenance: Managed the installation, configuration, and regular servicing ofphotocopiers, optimising performance and extending equipment lifespan.• Full Network Installations: Spearheaded comprehensive network installations, including the setup of routers, switches, and cabling, to ensure robust and secure network connectivity for clients.• WiFi System Implementation: Designed and implemented WiFi systems tailored to client needs,ensuring strong coverage, high-speed connectivity, and secure access across various environments.• Telephone System Installation: Installed and configured telephone systems, integrating them withexisting network infrastructure to enhance communication efficiency for clients.• CCTV System Setup: Conducted end-to-end installation of CCTV systems, including camera placement, wiring, and system configuration, to provide clients with reliable and high-quality surveillance solutions.• Client Support and Troubleshooting: Provided ongoing support and troubleshooting for all installedsystems, ensuring quick resolution of issues and maintaining high levels of customer satisfaction.• Project Management: Led multiple projects from planning to execution, coordinating with clients andteam members to deliver installations on time and within budget. Show less

• Lead Operations for Jobalots & JLI Fulfilment: Directed operations related to palletised goods, managing the Jobalots and JLI Fulfilment income streams with a focus on efficiency and profitability.• Logistics Planning and Coordination: Planned and coordinated the logistics for all inbound and outbound palletised goods, including Laas and Jobalots stock, as well as JLI Fulfilment goods. Collaborated closely with colleagues, customers, and haulage/3PL partners to ensure smooth… Show more • Lead Operations for Jobalots & JLI Fulfilment: Directed operations related to palletised goods, managing the Jobalots and JLI Fulfilment income streams with a focus on efficiency and profitability.• Logistics Planning and Coordination: Planned and coordinated the logistics for all inbound and outbound palletised goods, including Laas and Jobalots stock, as well as JLI Fulfilment goods. Collaborated closely with colleagues, customers, and haulage/3PL partners to ensure smooth operations.• Warehouse Management: Oversaw the safe reception and cost-effective allocation of palletisedgoods within the warehouse, continuously seeking opportunities for financial savings and processimprovements within the area of expertise.• Workflow Optimisation: Liaised with relevant supervisors and colleagues to ensure an efficient workflow within the palletised goods, Jobalots, and JLI Fulfilment processes, reducing bottlenecks and enhancing operational productivity.• Loading/Unloading and Order Fulfillment: Managed the loading and unloading of goods, supported the customer service department, and assisted with picking and packing of orders as needed to meet tight deadlines.• Administrative Oversight: Performed and oversaw various administrative tasks to maintain operationalaccuracy and compliance, ensuring all documentation and processes were up to date and efficient. Show less

FNOL (First Notification of Loss) AgentSeptember 2014 – January 2015Served as the initial point of contact for policyholders reporting accidents, delivering a seamless and empathetic customer experience.Collected detailed accident information and accurately input data into the claims database while communicating with customers.Coordinated vehicle repairs and guided policyholders through the claims process, ensuring clarity and support at every step.FROB… Show more FNOL (First Notification of Loss) AgentSeptember 2014 – January 2015Served as the initial point of contact for policyholders reporting accidents, delivering a seamless and empathetic customer experience.Collected detailed accident information and accurately input data into the claims database while communicating with customers.Coordinated vehicle repairs and guided policyholders through the claims process, ensuring clarity and support at every step.FROB (First Response Outbound) AgentJanuary 2015 – July 2018Managed outbound communication with third parties involved in accidents with Admiral policyholders, providing support and services.Assisted innocent third parties by arranging vehicle repairs, providing hire vehicles, and managing minor injury claims.Mitigated losses by promptly addressing claims and offering compensation of up to £3,000 for minor injuries.Demonstrated strong negotiation and customer service skills while handling sensitive situations with efficiency and care. Show less