CAREER GOALSTo obtain a position in civilian established companies utilizing my strong customer relations skills and Administrative education.QUALIFICATIONS• Encouraged a positive new hire experience• Managed a positive team environment• accomplished customer service skills for excellent services• Produced product control and distributions skills as a crew leader• Established basic computer tasks to form a structured shift involving other teammates and accomplishing providing a great shift of product circulation for the customer• Managed a team as an assistant manager-which gave me further knowledge of the skills of the company policies more in deft concerning product ordering, staff man hours, and safety for everyone within the company environmentProfessional Summary• Degreed professional with an Associate’s degree from American InterContinental University • Proficient in 10-key keyboard while typing 35 plus WPM typing speed with minimal to no errors • Experience working in a high-volume inbound and outbound call center averaging over 50 plus calls daily providing tech support for Verizon customers while employed at Afni • Responsible for resolving all customer complaints in a professional manner while prioritizing customer satisfaction while employed at Wal-Mart and Afni • Experience operating a multi-line phone system while employed at Wal-Mart and Afni • Analytical problem solver able to develop and evaluate options and create solutions• Proficient in Microsoft Office; including Microsoft Word, Microsoft PowerPoint, Microsoft Access, Microsoft Publisher, Microsoft Outlook and Microsoft Excel• Able to use own initiative and work as part of a team• Available for a face to face or phone interview with 24-hour business day noticeEDUCATIONAssociate of Arts in Business Administration