Luke Hsieh Email and Phone Number

1. KPI development and management.2. Service incident management.3. Performance and management reporting.4. Process and Quality improvement.

1. Planning and management of operations infrastructure and equipment.2. Operations system implementation and management.3. Process re-engineering and optimization.4. Project management of key projects.5. Manpower optimization and productivity improvement.6. Operations cost analysis and optimization.

1. Provide operations support for key account customers, including project implementation and after-sales project management.2. Coordination, training and audit of Dangerous Goods for DHL Express Taiwan.

1. KPI setting, monitoring and improvement2. Data analysis and root cause analysis3. Performance and management reporting4. Front line incentive scheme design and implementation.5. Process and Quality improvement.

1. Training planning and facilitation.2. Certified trainer for DHL CIS training.3. Global SOP compliance and improvement.

1. Process and manpower optimization.2. Operations system implementation.3. Cost analysis and management.

1. Provided performance report and analysis to management team.2. KPI monitoring, analysis and improvement.3. Reviewed and updated front line incentive scheme.