• Responsible for the practical delivery of all resident productions, concerts, events, tours and venue hires across all departments at the venue establishing a visible and accessible management profile overseeing all activity and fostering good relations with our clients.• Remain in close contact with the Company’s Programming Director, Head of Programming and team, the Operations Manager will have an overview on future and potential bookings, always keeping up to date with event contractual and financial terms. • Accountable for ensuring the venue exceeds commercial targets set by the Company (in particular management of Service and Estate charges, overhead running costs, R&M and CAPEX budgets) and ensuring that each area of the operation operates with its own P&L account. • Practically deliver a first class bar, retail and hospitality operation during performance times, which maximises income, and ultimately profit; ensuring this is underpinned by a real understanding of our customers. • Responsible for the practical application of the Company’s Health and Safety Policy, Security Strategy, Fair Access Policy, Customer Charter and other applicable management arrangements, policies and procedures across the entire venue always ensuring effective management arrangements are in place.

Managed positive relationships with local authorities, solicitors, tenants, property owners and management companies.Managed the company’s interests in public realm schemes, licensing applications and general works which may affect the business.Negotiated contracts, leases and acquisitions with proprietors, tenants and management associates.

• Maintained positive relationships with Producers, Promoters, Contractors and local authorities;• Management of venues budget;-Reporting on financial performances such as commercial income and venue expenditure.• Worked closely with marketing to ensure we are engaging positively with our various audiences and maximising our commercial performance. • Recruitment and Staff Development- Strived to offer the best possible customer service to our audiences, through promotion of a positive venue culture and strong team morale. • Identified areas of opportunity for our retail strategy with the varying programme of events taking place at The London Palladium. • Development and implementation of significant Capital Expenditure projects and new concepts • Development of accounting processes and financial management within the organisation to help improve efficiency and data management.

Financial AdministrationMaintained positive producer and local authority relationshipsHeld overall accountability for the venues licensing and operational activities. Budget setting and regular forecasting.Set and managed a multi-million pound EBITDA..Created and implemented business plans.Reported financial returns to key stakeholders.Held overall accountability for the Health and Safety within the venue. (NEBOSH Qualification)Lead and coached a strong team of individuals who made up an experienced team of HOD's and colleagues.

Produced weekly sales figures.Analysed and reported on Spend per Head results.Improved the customer service by offering better ranges of product in the venue.Acted as a point of contact for the producers and the merchandise company.Acted as Project Manager on new projects, such as new bars, signage and an exclusive hospitality lounge.

As this was a brand new theatre, I was responsible for the design, planning and implementation of all procedures within the Front of House area. This included:RecruitmentHealth and Safety managementCustomer Service trainingBudget and forecast managementEvent management Developing the business reputation through marketing strategies and promotionsStaff management and career development