Luke John Cassar

Luke John Cassar Email and Phone Number

Senior Principal/Project Manager at MECP, Head Offices, Office of the Permanent Secretary Goverment of Malta @
Luke John Cassar's Location
Malta, Malta
About Luke John Cassar

I am very pleased with the experience and qualifications that I have achieved so far. I am willing to learn more and more in order to get a better job and more experience.

Luke John Cassar's Current Company Details
MECP, Head Offices, Office of the Permanent Secretary Goverment of Malta

Mecp, Head Offices, Office Of The Permanent Secretary Goverment Of Malta

Senior Principal/Project Manager at MECP, Head Offices, Office of the Permanent Secretary Goverment of Malta
Luke John Cassar Work Experience Details
  • Mecp, Head Offices, Office Of The Permanent Secretary Goverment Of Malta
    Senior Principal
    Mecp, Head Offices, Office Of The Permanent Secretary Goverment Of Malta Jan 2020 - Present
    Santa Venera, Malta
  • Msdec Head Offices, Office Of The Permanent Secretary, Government Of Malta
    Senior Principal
    Msdec Head Offices, Office Of The Permanent Secretary, Government Of Malta Oct 2017 - Present
    Northern Harbour
  • Government Of Malta
    Principal
    Government Of Malta Nov 2011 - Present
    Identity Malta Agency
    I am a Head of Section in charge of the Customer Care Unit at the Identity Malta Agency.
  • Government Of Malta
    Clerk
    Government Of Malta Nov 2011 - Feb 2014
    Evans Building Merchants Street Valletta
  • Identity Malta Agency
    Senior Administrative Officer/ Head Of Customer Care
    Identity Malta Agency Oct 2011 - Oct 2017
    Blata L-Bajda, Malta
    1) E-ID Helpdesk Head of Section• Managing of daily duties of helpdesk staff• Managing and approving leave for helpdesk staff• Day to Day running of e-ID Helpdesk• Reviewing assessment forms for Helpdesk staff (PMP)• Attending meetings regarding e-ID Helpdesk• Vetting and processing of related documentation for the approval of Service Providers• Liaise via e-mails and meeting with Service Providers when they require assistance/information regarding… Show more 1) E-ID Helpdesk Head of Section• Managing of daily duties of helpdesk staff• Managing and approving leave for helpdesk staff• Day to Day running of e-ID Helpdesk• Reviewing assessment forms for Helpdesk staff (PMP)• Attending meetings regarding e-ID Helpdesk• Vetting and processing of related documentation for the approval of Service Providers• Liaise via e-mails and meeting with Service Providers when they require assistance/information regarding e-ID.• Ensure that Helpdesk staff are properly trained.2) Handling of technical problems• Contacting MITA (the e-ID support team) regarding technical issues that clients encounter• Contacting MITA with regards to general technical problems encountered by staff• Proposal of enhancement with regards to id.gov.mt Framework and myGov.mt Portal• Attend meetings with MITA and various Service Providers with regards to the continuous enhancements of the myGov.mt Portal.• Perform UAT testing (User acceptance testing) when a major or minor change to the websites is being performed.3) Helpdesk Support• Receive requests for support and record them in the Framework for auditing purposes.• Provide immediate support services via telephone and or email• Provide other support related to usage of browsers with digital certificates• Support and guidance to persons who express interest to register an Organisation for e-ID purposes • Other general Support Services• File management of logged calls in the Framework and equivalent communications in IDMO generic accounts Show less

Luke John Cassar Skills

Management Microsoft Office Research Customer Service Social Media Team Leadership Project Management Event Management Strategic Planning Negotiation

Luke John Cassar Education Details

Frequently Asked Questions about Luke John Cassar

What company does Luke John Cassar work for?

Luke John Cassar works for Mecp, Head Offices, Office Of The Permanent Secretary Goverment Of Malta

What is Luke John Cassar's role at the current company?

Luke John Cassar's current role is Senior Principal/Project Manager at MECP, Head Offices, Office of the Permanent Secretary Goverment of Malta.

What schools did Luke John Cassar attend?

Luke John Cassar attended University Of Malta, University Of Malta, University Of Malta, L-Università Ta' Malta, Junior College, University Of Malta.

What skills is Luke John Cassar known for?

Luke John Cassar has skills like Management, Microsoft Office, Research, Customer Service, Social Media, Team Leadership, Project Management, Event Management, Strategic Planning, Negotiation.

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