Luke Kavanagh Email & Phone Number

Dublin, County Dublin, Ireland

Dublin

• Liaised with marketing and public relations team members to produce fundraising promotional materials.• Proactively managed call centres to increase awareness of charity causes and maximise sign-ups.• Assisted in planning and development of fundraising and awareness events.• Created, set up and Ran new Door 2 Door department.• Monthly reporting on D2D activities, to support business case loan.• Built bespoke campaign reports to aid in data analysis .• Conducted regular research to obtain creative new ways on increasing funds and effective advertising methods.• Managed the processing payments for in-house and external Call teams.• Maintained accurate financial documentation.• Helped increase brand awareness by creating smart and effective promotions, highlighting the effects of regular giving.• Planned and led training programmes for external and in-house D2D& Tele-Fundraising teams working on staff development.• Used outstanding interpersonal and relationship-building skills to engage and motivate teams throughout intensive training programmes.• Worked with vendors to maintain strong relationships and negotiate contracts to benefit the charity• Cleaned up existing CRM (SIMMA) and aiding in transition to new CRM (on going)• Worked closely with key business stakeholders to obtain relevant, quality information for use in tax compliance processes.• Served as trusted main point-of-contact within charity, addressing charity tax matters promptly and effectively.• Designed, Managed and ran all areas of charitable tax back campaigns, up to the point of claim.• Evaluated fundraising progress against KPIs and drafted reports to detail findings.• Assessed market conditions for potential opportunities and risk factors impacting promotional strategies.

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Meeting with managers to discuss Tele-Fundraising strategies. Training new Tele-Fundraisers.Creating and Implementing Tele-Fundraising strategies.Creating scripts and campaign Briefs, for both internal and external campaigns.Monitoring the performance of the team.Setting weekly and monthly targets.Maintaining and building existing and new supporter relationships.Compiling and presenting reports.

Dublin

Dublin

Dublin

Using Concerns database to contact previous and existing donors, with the purpose of upgrading current donors, reactivating previous donors or converting once of donors to committed givers.Calling supporters about non-financial campaigns and informing them on the benefits of the charitable tax back scheme, as well as getting donors both previous and existing to take part in Concerns annual raffle.Informing all called donors about Concerns work and its importance, calling newly recruited donors to welcome them and to thank them for joining concern as committed givers.Using Concerns latest program statistics to create new call scripts.Working as part of the team, assisting colleagues where and when necessary.Working with other departments within Concern, on current telemarketing campaigns.

Dublin

Recruiting members of the public to become committed givers via direct debit.Training new recruits in how to sustain a conversation with potential donors and the various methods to do so.Insuring that new and established team members keep an upbeat attitude throughout the day and improving individual dialogues when needed. Getting team to hit target, as well as maintaining personal targets.Reporting periodically to the senior team leader and keeping him up to speed on team performance.Filling daily status reports.

Dublin

Generate money for the charity through getting people to sign up to direct debits

Nationwide

Going door to door and talking to people about Oxfam`s overseas work and getting them to commit to monthly donations via direct debit, (hold Oxfam record for signing up 16 tax effective donations in a row).Organizing team for the day, setting them there goals, being there to help them with any problems they may face and perfecting there dialogues with them.filling in team leader sheets and reporting to the senior team leader as well as the direct dialogue manager, with updates about the team and how best to improve the day if it was going bad.

Dublin

Responding to text enquiries about Oxfam`s overseas trek.Created the digital media response to all enquiries.Recording potential participants relevant data and imputing into an Excel spreadsheet.Contacting previous trek participants to further engage them in the up and coming trek.Cultivating relationships with potential trekkers to generating income, through igniting interest in the overseas trek.

Dublin

Cold calling people who had previously donated to Oxfam and getting them to resign,(averaged 10 per day).Calling existing donors and getting them to increase their donations to tax effective donation.(hold Oxfam record for signing up 21 people to tax effective donations in one day and 67 in the same week).During the Christmas period cold calling people and selling them Oxfam unwrapped gifts, ranging in price from €7-€1000, i averaged 3 sales per day.I was also the tele-fundraiser of the month in my second month with the highest numbers across the board.

Dublin

Going door to door selling people a cheaper bin collection service, i averaged 20 sales per week.I was also responsible for training in new sales reps.

G.N.V.Q, Heating, Ventilation, Air Conditioning And Refrigeration Engineering Technology/Technician

6 G.C.S.E`S, English,Maths,Science,French,D&T