Luke Keller Email and Phone Number

•Oversaw 3D printing services including slicing models (positioning, material selection, support, etc.), fixing/editing the 3D models used for prints, troubleshooting prints (cause of improper bed adhesion, poor strength, etc.), 3D printer maintenance/repair (Formlabs 3, Stratasys F370, & Bambu Labs P1S), and conducted design reviews with students to improve the print quality of their parts. •Assisted students in the use of OMAX waterjet cutter •Conducted maintenance on CNC mills (Haas)

• Managed customer relationships which included informing customers of technical issues and the way to resolve them, advocating for the adoption of new features or technical improvements, and providing specific recommendations for system configuration• Developed a program written with C# and SQL that enabled customers to receive periodic reminders of their upcoming Business Continuity Review (a downtime preparedness review designed to ensure continuity of care for patients in hospitals)• Troubleshot highly technical issues which required a deep knowledge not only of the M/MUMPS language and Epic’s NoSQL data structure (Chronicles) but also a great deal of familiarity with Epic’s ADT (Admission, Discharge, and Transfer) software, Grand Central• Worked under high-pressure with end users (bed planners, transporters, and EVS) in hospitals to quickly diagnose and resolve technical issues impeding their normal work e.g. users lacking the correct level of security, bed planning dashboards not appearing, and patient locations being inaccurately tracked

• Instructed classes of over 40 students in the use of multiple database design and management tools, including Oracle Database, Microsoft Access, and erwin Data Modeler.• Modified course material (slideshows, lab assignments, tutorials)• Graded assignments and provided detailed feedback to students

• Stocked produce items while inspecting them for quality and freshness • Assisted customers in locating items and answered other general queries • Developed ability to provide excellent customer service while under pressure

• Performed setup and teardown for various sports under time constraints• Collaborated by radio with a team of 30 coworkers to coordinate tasks across a stadium• Refined customer service skills by assisting event attendees with a variety of concerns