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Warszawa, Woj. Mazowieckie, Polska

Kompleksowa polsko- i anglojęzyczna obsługa krajowych i zagranicznych klientów firmy obejmująca:- zaawansowaną pomoc techniczną i merytoryczną w zakresie rozwiązań SaaS firmy Linker Cloud, w tym zdalne rozwiązywanie problemów na urządzeniach klientów,- raportowanie incydentów i problemów do zespołów deweloperskich (L2 i L3),- pisanie artykułów do bazy wiedzy w językach polskim i angielskim,- ułatwianie użytkownikom pracy z narzędziami Linker Cloud przez oferowanie i udostępnianie pomocy dydaktycznych (tutoriale, baza wiedzy). Wybrane narzędzia używane w pracy i do kontaktu z klientami:- Jira Service Desk - zgłoszenia od klientów,- Confluence - baza wiedzy, tutoriale,- Microsoft Teams - rozmowy audio-video,- TeamViewer, AnyDesk - zdalne rozwiązywanie problemów i konfiguracja oprogramowania na urządzeniach klienta.

Wrocław, Woj. Dolnośląskie, Polska

My numerous duties and responsibilities on the front lines of support included:- providing instant tool-related support for individual and institutional customers,- using a set of custom design applications for advanced troubleshooting and resolving issues on the fly,- basic on-site and off-site SEO advisory in compliance with Surfer guidelines,- reporting software bugs, incidents, and problems brought up by users to the Tech Dept.,- passing users' feature suggestions to the Product Team,- user account management; handling issues related to denial of access,- client subscription management; launching new or upgrading / downgrading / canceling existing plans upon request,- helping customers to choose a plan that would fit their budget and needs,- invoicing,- writing articles in the Knowledge Base,- improving user experience through offering access to various learning aids and materials (webinars, courses, Knowledge Base).Tools used daily:- Zendesk - chats and tickets,- Zoom and Google Meet - video calls,- Loom - recording video tutorials for customers.

Wrocław, Woj. Dolnośląskie, Polska

- Manage the full cycle of large-scale and complex corporate travel projects,- Conduct overall group operations (10-500 people) including proposal and quote preparation, cost management, and air and land arrangements,- Put together RFPs and manage the process from proposal through to the negotiation of terms with foreign destination management companies, including site inspections (international travel),- Manage and coordinate all details of conference, meeting, event, or trip including entry visas and permits, invoicing, logistics, budgets, themes, accommodations, and food and beverages,- Coordinate operational process, overseeing the setup of arrangements and delivery on the ground (involves international travel),- Serve as tour escort if required,- Create printout materials for internal and external use (booking forms, packages, information brochures, itineraries) using Microsoft Office, CorelDRAW, and Adobe Photoshop,- Follow up with clients for post-event feedback,- Prepare revenue reports and documentation for accounting purposes,- Provide technical support for virtual events such as webinars, conferences, and corporate meetings.

Wrocław, Woj. Dolnośląskie, Polska

- Sell tailor-made ski package trips and holidays to both individual and corporate clients,- Develop business partnerships with numerous hospitality businesses across Austria such as hotels, ski resorts, and pensions,- Negotiate deals and commissions with foreign service providers.

Wrocław, Woj. Dolnośląskie, Polska

- Provide practical solutions for planning, development, and coordination of corporate events,- Translate documents from Polish to English (non-certified).

Wrocław, Woj. Dolnośląskie, Polska

- Conduct overall group operations (10-500 people) including proposal and quote preparation, cost management, and air and land arrangements,- Put together RFPs and manage the process from proposal through to the negotiation of terms with foreign destination management companies, including site inspections (international travel),- Manage and coordinate all details of conference, meeting, event, or trip including entry visas and permits, invoicing, logistics, budgets, themes, accommodations, and food and beverages,- Create printout materials for internal and external use (booking forms, packages, information brochures, itineraries) using Microsoft Office, CorelDRAW, and Adobe Photoshop,- Follow up with clients for post-event feedback,- Prepare documentation for accounting purposes.

Inverurie, Szkocja, Zjednoczone Królestwo Wielkiej Brytanii

- Coordinate daily restaurant management operations,- Supervise staff to ensure the proper delivery of front of house services,- Order supplies for hotel bar and restaurant,- Resolve customer complaints,- Organize functions: conferences, high teas, wedding receptions, funeral banquets, and social club meetings,- Office work: invoicing, managing email correspondence, handling business inquiries.

Master'S Degree, Cultural Studies Of English-Speaking Countries

Bachelor'S Degree, Tefl (Teaching English As A Second Or Foreign Language)