Throughout my career I have worked within general insurance, account management and customer facing roles, and over the last 20 years I have enjoyed great success working for blue chip organisations where I have developed expertise in relationship development which has resulted in the creation of client loyalty and sustained business development. My strengths lie in my flair for developing exceptional stakeholder partnerships based on professionalism, personality and trust. I am able to use my industry expertise to pre-empt and resolve potential process issues resulting in client retention and improved product loyalty. I have a proven service background across a broad range of insurance product sectors, where I have successfully established outstanding customer service environments and significantly improved intermediary collaboration. My expertise in customer service has always resulted in increased market share for my employer. I enjoy the interpersonal side of my work, and excel in using my industry knowledge to improve individual capability through training, coaching and mentoring of colleagues, brokers or agencies. I have natural leadership flair and have the confidence to add value to any organisation I represent.https://betterview.com/lukelalor