● Develop performance metrics dashboard for service providers, field teams, and merchants to enhance business management.● Manage KPIs, performance targets, store assignments, and incentives for over 2,000 service providers across all programs.● Lead scorecard analytics training sessions for service providers and stakeholders, improving analytical capabilities across the organization.● Collaborate with stakeholders to analyze KPIs, performance trends, and incentives, identifying key areas for improvement.● Created out of stock metrics for home services install programs to standardize processes and provide visibility, resulting in $24M in incremental annual sales growth.● Automate and standardize reporting processes with real-time accurate data.

● Develop strategic pricing systems to analyze financial impacts at the product, brand, region, and agent levels.● Analyze territory prices and commissions to establish price ranges for agents to use in commercial activities.● Support product management, sales, and marketing through the price recommendation and quoting process.● Analyze and adjust commission rates to incentivize agent performance and maximize revenue.● Standardize pricing strategies and develop recommendations for price changes.

● Developed service ticket metrics to drive performance improvements and reduce turnaround time.● Created stock availability metrics to identify inventory discrepancies.● Prepare monthly presentations for executive business reviews and recommend process improvements.● Implemented process to correct inaccurate inventory quantities visible to agents in sales system.

● Present monthly financial scorecards for all business segments to the executive team.● Established forecast accuracy metrics to identify demand planning discrepancies for materials and brandsresulting in a 53% reduction of excess inventory.● Standardized customer credit process to identify root causes and implement corrective actions, resulting in$1.3M of cost savings.● Automate reporting processes in SAP and BI to streamline metrics and create dashboards with real-time data.

● Developed cost of quality metrics to determine the financial impact of quality issues, resulting in a $8M reduction in quality costs.● Forecast financial impact for material variances, scrap, rework, nonconforming materials, process improvements, and quality projects.● Created and implemented quality inspection plans in SAP for over 50,000 materials across manufacturing plants. ● Manage quality metrics reporting and presentations for executive leadership team. ● Implement and support SAP quality management systems across all manufacturing facilities.● Interim Quality Manager at manufacturing plant while position was vacant. ● Lead ISO 9001 internal audits across manufacturing facilities.