Highly motivated and passionate senior leader with more than 20 years’ experience in delivering an outstanding customer experience across multiple sectors including financial services, retail, food-tech, and self-storage.A positive force for change with experience in leading multiple transformation programmes, implementing CX programmes to measure and improve the customer experience.Passionate about employee engagement through coaching, training, and development.Key areas of expertise:• CX Programmes - NPS and CSAT measurement and improvement.• Employee engagement.• Process improvement.• Analytical/strategic focus.• Customer success.• CRM – D365 (Microsoft Dynamics).• Contact Centre technology.• Transformation/rightsizing projects.• Budgets/financial targets.• Coaching/Succession planning/development.
Healthxchange Group
View- Website:
- healthxchange.com
- Employees:
- 136
-
Customer Experience DirectorHealthxchange GroupReading, Gb
Frequently Asked Questions about Luke M.
What company does Luke M. work for?
Luke M. works for Healthxchange Group
What is Luke M.'s role at the current company?
Luke M.'s current role is Customer Experience Director.
Who are Luke M.'s colleagues?
Luke M.'s colleagues are Eimhear Latham, Rosheen A., Tom Waters, Nimrah A., Alix Manning, Sonya Dowson, Emma Martin.
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