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Luke Marcelo Email & Phone Number
Product Support Specialist
at
CAI
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Product Support Specialist
Location
Lathrop, California, United States
Company size
Who is Luke Marcelo? Overview
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Quick answer
Luke Marcelo is listed as Product Support Specialist at CAI, a company with 98 employees, based in Lathrop, California, United States. AeroLeads shows a matched LinkedIn profile for Luke Marcelo.
Luke Marcelo previously worked as Technical Support Specialist at Crosslink Professional Tax Solutions and Technical Support Specialist at Crosslink Professional Tax Solutions. Luke Marcelo holds Cybersecurity And Information Assurance – B.S., Information Technology from Western Governors University.
Company email context
Email format at CAI
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CAI
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Profile bio
About Luke Marcelo
I am a Technical Support Specialist and a Cybersecurity and Information Assurance student at Western Governors University. I have a Google IT Support Specialization certification and a Cybersecurity at Work certification from LinkedIn. I have a strong background in software management, attention to detail, and technical support.I recently worked as a Technical Support Specialist at CrossLink Professional Tax Solutions, where I collaborated with internal teams to troubleshoot and resolve complex technical issues for customers. I provided prompt and effective assistance, managing a daily workload of 30+ calls, and maintained detailed records of customer interactions and solutions in the company’s CRM system. I also delivered support across various areas, including software installation, bugs, printer issues, tax inquiries, and product network sharing. I proactively initiated follow-up communication with customers to ensure complete resolution of technical issues and gathered feedback on the support process. I communicated technical information to non-technical users effectively and provided chat-based technical support to customers. I am passionate about learning new technologies and applying them to solve real-world problems. I am eager to join a team that values innovation, collaboration, and customer satisfaction.
Current workplace
Luke Marcelo's current company
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4 roles
Luke Marcelo work experience
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Technical Support Specialist
Current- Returned for another tax season at CrossLink Tax Tech Solutions as a Technical Support Specialist, continuing to support users with technical troubleshooting and delivering high-quality customer assistance.
Nov 2024 - Present
Technical Support Specialist
- Collaborated with internal teams to troubleshoot and resolve complex technical issues, ensuring customer satisfaction.
- Managed a daily workload of 30+ calls, providing prompt and effective assistance to customers.
- Maintained detailed records of customer interactions and solutions in the company’s CRM system.
- Delivered support across various areas, including software installation, bugs, printer issues, tax inquiries, and product network sharing.
Dec 2023 - Mar 2024
Cleanroom Technician
- Constructed and maintained probe cards to ensure top-quality service for clients at FormFactor Inc.
- Assisted upper-level management with stock counts and inventory coordination to uphold data integrity.
- Collaborated with team members to optimize cleanroom operations and streamline processes for efficiency.
Sep 2021 - Oct 2022
2 education records
Luke Marcelo education
Cybersecurity And Information Assurance – B.S., Information Technology
High School Diploma
FAQ
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What company does Luke Marcelo work for?
Luke Marcelo works for CAI.
What is Luke Marcelo's role at CAI?
Luke Marcelo is listed as Product Support Specialist at CAI.
Where is Luke Marcelo based?
Luke Marcelo is based in Lathrop, California, United States while working with CAI.
What companies has Luke Marcelo worked for?
Luke Marcelo has worked for Cai, Crosslink Professional Tax Solutions, and Formfactor Inc..
How can I contact Luke Marcelo?
You can use AeroLeads to view verified contact signals for Luke Marcelo at CAI, including work email, phone, and LinkedIn data when available.
What schools did Luke Marcelo attend?
Luke Marcelo holds Cybersecurity And Information Assurance – B.S., Information Technology from Western Governors University.
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